IT Support Engineer

Needefy Consulting AB; Stockholms kommun; On-site; SEK 334,800 - 558,000; Full time

Job summary

Needefy Consulting AB is seeking IT Support professionals in Stockholm to provide fast and reliable technical support. Responsibilities include first-line support for hardware/software issues and onboarding team members. Ideal candidates will have experience in IT support, strong troubleshooting skills across macOS/Windows, and hands-on expertise with identity management tools. Strong English is essential, while Swedish is a plus. The position starts ASAP.

Qualifications

• Experience in IT support / helpdesk in a SaaS environment.
• Strong troubleshooting skills across macOS/Windows.
• Hands-on expertise across identity management tools.

Responsibilities

• Provide first-line support for hardware and software issues.
• Triage and resolve tickets, escalating as needed.
• Onboard and offboard team members with device setup.

Skills

IT support experience

Strong troubleshooting skills

Hands-on expertise across identity

Endpoint management knowledge

Networking basics

Clear communication

Organized and dependable

Tools

Okta

Jamf

Google Workspace

Job description

Looking for a job at one of the fastest growing companies in Stockholm?

We’re looking for IT Support professionals to help keeping our customers team productive by delivering fast, reliable technical support across laptops, peripherals, accounts, and core workplace tools.

What You’ll Do

• Provide first-line support for day-to-day issues (hardware, software, access, connectivity)
• Triage, troubleshoot, and resolve tickets; elevate when needed and follow through to closure
• Onboard/offboard team members (device setup, accounts, permissions, security basics)
• Maintain IT inventory and lifecycle management (procurement, replacements, repairs, asset tracking)
• Support common workplace systems (e.g., identity/access, collaboration tools, endpoint management)
• Document fixes and improve internal IT guides to reduce repeat issues

Who You Are

• Experience in IT support / helpdesk in a modern SaaS-first environment
• Strong troubleshooting skills across macOS/Windows, basic networking, and common productivity tools
• Hands‑on expertise across identity (Okta / Entra / Google Workspace)
• Endpoint management (Jamf / Intune / Kandji)
• Networking basics, and the SaaS admin stack
• Comfortable handling identity and access management tasks with care and attention to detail
• Clear, patient communicator who can support a wide range of technical confidence levels
• Organized and dependable, with a bias toward resolving issues efficiently and securely

Strong English is a must have, Swedish is good to have.

Nice to have

• Experience with MDM/endpoint management, SSO, and security best practices
• Familiarity with ticketing systems and building lightweight IT documentation
• Exposure to supporting a distributed or fast-growing team

The position is based in Stockholm

Start: ASAP