IT Support Technician

Mitigram; Stockholms kommun; On-site; SEK 350,000 - 450,000; Full time

Job summary

Mitigram is looking for an IT Support professional based in Stockholm to provide first-line support for approximately 40 employees. You will manage devices, maintain office IT equipment, and ensure an optimal employee IT experience.

The ideal candidate has 1 to 2 years of IT support experience, especially with Microsoft 365. This role offers ownership over improvements while working in a technically mature environment.

Qualifications

• 1 to 2 years of experience working with IT support or workplace IT.
• Experience supporting Windows environments.
• Experience with Microsoft 365 user and license management.

Responsibilities

• Provide first-line IT support for approximately 40 employees.
• Manage laptops, mobile devices, and user accounts.
• Administer users, licenses, and permissions.

Skills

Service-minded

Proactive and solution-oriented

Structured and organized

Curious and eager to learn

Good written and spoken English

Tools

Microsoft 365

Ticketing systems

Endpoint security basics

Job description

What You'll Do

As the company grows, we're strengthening our IT team to support our continued growth and evolving needs. This is much more than a traditional support role. You'll own the employee IT experience, ensuring people have the right equipment, access, and support while continuously improving how IT works across the office. If you enjoy solving problems before they happen, taking ownership, and making life easier for others, you'll thrive in this role.

Your responsibilities include:

• Providing first‑line IT support for approximately 40 employees
• Managing laptops, mobile devices, peripherals, and user accounts
• Planning and executing IT onboarding and offboarding
• Administering users, licenses, and permissions
• Maintaining conference rooms, meeting technology, printers, and office IT equipment
• Monitoring endpoint security, patching, antivirus, and device health
• Managing incoming support tickets and documenting your work in a structured way
• Identifying improvements that create a better employee IT experience

Who We Think You Are

We're looking for someone who enjoys taking ownership and naturally thinks one step ahead. Rather than waiting for problems to occur, you prefer building processes that prevent them. You enjoy helping people, communicate well with both technical and non‑technical colleagues, and are comfortable taking responsibility for your own area.

• Service‑mindful and approachable
• Proactive and solution‑oriented
• Structured and organized
• Curious and eager to learn
• Comfortable taking ownership and making improvements

Desired Experience

• 1 to 2 years of experience working with IT support, workplace IT, or a similar role
• Experience supporting Windows environments
• Experience supporting laptops, mobile devices, and Microsoft 365 environments, including user, license, and permission administration
• Experience working with ticketing systems
• Basic understanding of endpoint security, device management, and patching
• Good written and spoken English

Nice to Have

• Microsoft Azure
• Mobile Device Management (MDM)
• ISO 27001 or structured information security practices

Why Mitigram?

You’ll join a technically mature company where employees are comfortable with technology, meaning you’ll spend less time answering simple questions and more time solving meaningful problems and improving the overall IT environment. You’ll have real ownership, the opportunity to influence how IT is delivered, and the chance to make a visible impact on the everyday experience of your colleagues.

The role is based in our Stockholm office. Because you support the physical workplace, we expect you to be on‑site most days while offering flexibility when needed.