Global IT Service Desk Consultant - Multilingual Support

Danda AB; Lunds kommun; Remote; SEK 420,000 - 520,000; Full time

Job summary

Tetra Pak is seeking a Global Service Desk Consultant to provide remote IT support across Swedish, English and Spanish users. You will handle incidents, requests and problems using ITIL processes, collaborating with a global team while maintaining high end-user satisfaction.

The role emphasizes strong hands-on Microsoft experience (Windows 10/11, O365/Teams, AD) and remote troubleshooting via ServiceNow and other tools. Fluency in Swedish, English and Spanish is required.

Qualifications

• Multilingual IT service desk support experience.
• Strong technical troubleshooting across Microsoft stack.
• Knowledge of IT service management processes.

Responsibilities

• Resolve tickets within SLA and quality targets.
• Provide remote IT support via phone, chat, and tools.
• Operate in a global service desk environment and escalate as needed.
• Contribute to continuous improvement and shift-left initiatives.

Skills

Swedish (native)

English (fluent)

Spanish (fluent)

Windows 10/11

O365/Teams

Active Directory

Azure AD basics

Networking basics

ITSM ServiceNow

Remote support

SAP knowledge

Tools

ServiceNow

Intune/SCCM

VPN

Job description

Tetra Pak is seeking a Global Service Desk Consultant to provide remote IT support across Swedish, English and Spanish users. You will handle incidents, requests and problems using ITIL processes, collaborating with a global team while maintaining high end-user satisfaction.

The role emphasizes strong hands-on Microsoft experience (Windows 10/11, O365/Teams, AD) and remote troubleshooting via ServiceNow and other tools. Fluency in Swedish, English and Spanish is required.