Desktop Support Engineer

Us3 Consulting; Stockholms kommun; On-site; SEK 391,000 - 502,000; Full time

Job summary

Us3 Consulting is seeking an IT Service Desk/Desktop Support Engineer in Sweden. You will be the first line of support for employees, handling hardware and software issues to keep users productive.

Based in Stockholm or Malmö, you will troubleshoot Windows, Office 365, AD, and remote tools, with a focus on clear communication and customer-first service. Some on-site work and occasional commuting may be required.

Qualifications

• 2-4 years in an IT Service Desk / Desktop Support role.
• Strong knowledge of Windows environments, Active Directory, and remote support tools.
• Excellent communication skills and a customer-first attitude.

Responsibilities

• Provide 1st/2nd line support for desktop, laptop, and peripheral issues.
• Troubleshoot Windows OS, Office 365, and standard corporate applications.
• Set up and configure new hardware for employees.
• Liaise with internal stakeholders to resolve technical faults efficiently.

Skills

Windows environments

Active Directory

Remote support tools

Communication

Customer-first attitude

Tools

Office 365

Job description

Are you a tech-savvy problem solver with a passion for delivering exceptional end-user support? We are looking for a motivated IT Service Desk Desktop Support Engineer to join our dynamic team in Sweden.

The Role:

As a Desktop Support Engineer, you will be the first line of defense for our internal IT operations. You will be responsible for providing high-quality technical support, troubleshooting hardware/software issues, and ensuring our employees have the seamless technology experience they need to succeed.

Key Responsibilities:

• Provide 1st/2nd line support for desktop, laptop, and peripheral issues.
• Troubleshoot Windows OS, Office 365, and standard corporate applications.
• Set up and configure new hardware for employees.
• Liaise with internal stakeholders to resolve technical faults efficiently.

What We Are Looking For:

• Experience: 2-4 years in an IT Service Desk / Desktop Support role.
• Skills: Strong knowledge of Windows environments, Active Directory, and remote support tools.
• Competencies: Excellent communication skills and a customer-first attitude.
• Location: Must be based in or willing to commute to Stockholm or Malmo.