Finnish-Speaking Customer Support Specialist, Greece + Relocation Package

Tonguepoint; Stockholms kommun; Presencial; SEK 220.000 - 286.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package

Transportation bonus

Performance bonus up to 15%

Relocation support

Monday-Friday schedule

40 hours per week

Descripción de la vacante

Tonguepoint is expanding its multilingual customer support team in Greece to assist international customers in Finnish by phone, email and chat. You will deliver timely, accurate responses, help with tracking shipments, and resolve issues while maintaining a high level of service.

The role is full-time, 40 hours per week, Monday–Friday with rotating shifts. Requirements include fluency in Finnish and good English, strong communication skills, and the ability to work under pressure.

Formación

• Fluency in Finnish
• Good command of English (B1–B2) for training and internal communication
• Strong communication skills, both written and verbal
• Ability to handle stress, multitask and work in fast-paced environments
• Problem-solving mindset and customer-first attitude
• Eligible to work legally in Greece

Responsabilidades

• Provide timely and accurate responses to customer inquiries via phone, email and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

Conocimientos

Finnish language

English proficiency

Customer service

Multitasking

Stress resistance

Problem solving

Descripción del empleo

About the role

A leading global customer experience company is expanding its multilingual team in Greece. You will support international customers in Finnish, helping them by phone, email, and chat.

Start date: 16 November 2026

The Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat


• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines


• Resolve issues related to delayed, lost, or damaged packages following company procedures


• Handle billing questions, customs requirements, and documentation support


• Maintain a high level of professionalism and deliver a positive customer experience


• Log all interactions in the internal CRM system with detail and accuracy


• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

The Offer

• Competitive salary package


• Transportation bonus


• Performance bonus (up to 15% of salary)


• Relocation support (where applicable): hotel and flight covered


• Monday-Friday schedule with rotating shifts


• 40 hours per week

The Requirements

• Fluency in Finnish


• Good command of English (B1-B2 minimum for training and internal communication)


• Strong communication skills, both written and verbal


• Ability to handle stress, multitask, and work in fast-paced environments


• Problem-solving mindset and customer-first attitude


• Eligible to work legally in Greece