Customer Service & Order Fulfillment Specialist

Nouryon; Göteborgs kommun; On-site; SEK 334,800 - 446,400; Full time

Benefits offered by this job

Bonus

Reduced hours

Health care allowance

Lunch allowance

Job summary

Nouryon is looking for a Customer Service Representative based in Gothenburg. The role involves taking ownership of the entire customer journey, managing orders from start to finish, and ensuring a smooth experience for customers.

Ideal candidates possess a university education or equivalent, have strong IT skills, and are fluent in English. The position offers benefits including a potential contract extension and various perks.

Qualifications

• University education or equivalent in relevant fields.
• Good IT skills and experience with order-entry or booking systems.
• Fluent written and spoken English.

Responsibilities

• Take ownership of the order-to-invoice process for customers.
• Serve as main contact for handling orders and inquiries.
• Collaborate with various stakeholders for smooth deliveries.

Skills

Customer-focused

Good IT skills

Fluent in English

Knowledge of SAP

Experience with CRM tools

Education

University education or equivalent in sales, trade, administration, logistics/distribution

Tools

Salesforce

Microsoft Dynamics 365

Job description

Nouryon is looking for a Customer Service Representative based in Gothenburg. The role involves taking ownership of the entire customer journey, managing orders from start to finish, and ensuring a smooth experience for customers.

Ideal candidates possess a university education or equivalent, have strong IT skills, and are fluent in English. The position offers benefits including a potential contract extension and various perks.