Customer Care & Order Specialist

Husqvarna AB (publ); Jönköpings kommun; On-site; SEK 320,000 - 420,000; Full time

Job summary

Husqvarna AB (publ) in Jönköping is seeking a Customer Service Representative to be a key link between customers, sales teams, logistics partners and internal stakeholders. You will own customer cases from start to finish, proactively communicate updates, and ensure a smooth customer experience throughout the process.

Responsibilities include handling inquiries by phone and email, processing orders, providing pricing and delivery information, and supporting order management with inventory

Qualifications

• Experience in customer service, order administration, or a similar customer-facing role, or strong motivation to develop within customer support.
• Strong administrative and organizational skills.
• Ability to work efficiently across multiple systems and processes.
• Good technical aptitude and interest in learning technical products and documentation.
• Experience with ERP systems is beneficial but not required.
• Professional proficiency in Swedish and English, both written and spoken.
• Ability to work independently while being a collaborative team player.

Responsibilities

• Handle incoming customer inquiries via phone and email.
• Register, process and follow up customer orders.
• Provide information regarding pricing, availability and delivery times.
• Support the sales organization with order management, inventory status and customer-related matters.
• Manage returns, credits and customer follow-up activities.
• Coordinate deliveries, shipments and transportation solutions.
• Work with ERP and business systems to ensure accurate information and efficient processes.
• Collaborate closely with colleagues, internal stakeholders and external partners.
• Contribute to process improvements and share knowledge within the team.
• Support occasional projects, trade fairs and marketing-related activities.

Skills

Customer service

Swedish language

English language

Strong administrative skills

Organizational skills

Independent yet team player

Tools

ERP systems

Job description

Husqvarna AB (publ) in Jönköping is seeking a Customer Service Representative to be a key link between customers, sales teams, logistics partners and internal stakeholders. You will own customer cases from start to finish, proactively communicate updates, and ensure a smooth customer experience throughout the process.

Responsibilities include handling inquiries by phone and email, processing orders, providing pricing and delivery information, and supporting order management with inventory