Customer Service / Account Manager

Swedish Nutra AB; Malmö kommun; Presencial; SEK 320.000 - 420.000; Jornada completa

Descripción de la vacante

Swedish Nutra AB, a Malmö-based family company, is expanding its team to enhance customer experience and drive sales. You will be the main contact for customers, handling inquiries, resolving issues, and promoting our range of premium liquid vitamins and nutritional supplements.

The role emphasizes sales activity and building strong customer relationships, with opportunities to upsell and grow with the company as it distributes worldwide.

Formación

• Proven ability to deliver excellent customer service.
• Experience in handling inquiries and resolving issues.
• Ability to build and maintain positive customer relationships.
• Comfort with upselling and promoting products.

Responsabilidades

• Deliver outstanding customer service to clients.
• Efficiently handle inquiries and resolve complaints.
• Process orders and manage customer accounts.
• Maintain deep product knowledge to assist customers.
• Drive in-house sales and upselling opportunities.

Conocimientos

Customer service

Sales

Upselling

Communication

Interpersonal skills

Descripción del empleo

Swedish Nutra is a Malmö-based family company and a leading provider of premium liquid vitamins and nutritional supplements. We are a growing company with distribution all over the world. We offer a warm and pleasant work environment and care that each individual thrives. Swedish Nutra offers an enterprising environment with good opportunities to develop and grow in the work role.

Position Overview

As part of our exciting expansion, we’re on the lookout for a energetic and organized colleague to join our team. In this role, you will be the a contact for our customers, helping them with inquiries, resolving issues, and promoting our range of products. A large part of this role is Sales. You will actively drive sales and upsales i your day to day business. You will play a critical role in enhancing customer satisfaction and driving sales!

Key Responsibilities

• Deliver outstanding customer service that delights our clients.
• Efficiently handle customer inquiries and resolve any complaints.
• Process orders and manage customer accounts.
• Maintain a deep understanding of our product line to effectively assist customers.
• Drive inhouse sales

Requirements

• Communication and interpersonal skills.
• Ability to build and maintain positive customer relationships.
• Basic knowledge within logistics (aka you don´t have to be an expert)
• Problem-solving skills and attention to detail.
• Strong work ethic and the ability to work independently.