On‑Site Service Desk & Order Fulfillment Specialist

Foxway AB; Göteborgs kommun; On-site; SEK 30,000 - 50,000; Full time

Benefits offered by this job

Competitive pension plan

Employee wellness benefits

Professional development opportunities

Employee discounts

Job summary

Foxway AB in Gothenburg is seeking a Service Desk Agent to manage customer orders and support users with IT-related inquiries. This role requires strong administrative skills and experience in customer support, with an emphasis on communication in both Swedish and English.

Join a company focused on sustainability with opportunities for personal and professional development. You will be part of a fast-paced culture that promotes team spirit and individual growth.

Qualifications

• At least 2 years of experience in Service Desk, Help Desk, or customer support.
• Strong administrative and organizational skills.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Handle customer order administration from start to finish.
• Support users with IT-related questions via phone, email, or in person.
• Proactively manage order backlogs and ensure compliance with service agreements.

Skills

Customer support experience

Administrative skills

Communication skills (Swedish and English)

Experience with ServiceNow

Windows/macOS knowledge

Tools

ERP systems (e.g., Jeeves)

Ticketing systems (ServiceNow)

Job description

Foxway AB in Gothenburg is seeking a Service Desk Agent to manage customer orders and support users with IT-related inquiries. This role requires strong administrative skills and experience in customer support, with an emphasis on communication in both Swedish and English.

Join a company focused on sustainability with opportunities for personal and professional development. You will be part of a fast-paced culture that promotes team spirit and individual growth.