Regional Customer Experience & Order Manager (Danish Market)

Danda AB; Göteborgs kommun; On-site; SEK 420,000 - 540,000; Full time

Job summary

A leading company in customer management is seeking a Customer Facing & Order Management Representative in Gothenburg. You will manage wholesale orders, serve as the first point of contact for customers, and build strong relationships to ensure high-quality service. The role requires fluency in Danish, Swedish, and English, alongside customer service experience and proficiency with Microsoft Office tools.

Qualifications

• Relevant education and working experience in customer service operations environment or similar.
• Good knowledge in Microsoft Office tools.
• Experience with SAP/S4 Hana is considered a plus.

Responsibilities

• Handle large wholesale orders for Professional Hygiene customers.
• First point of contact for customer inquiries regarding orders and products.
• Build trusting relationships and provide high-quality service.

Skills

Customer service experience

Effective communication skills

Self-motivation

Team collaboration

Fluency in Danish

Fluency in Swedish

Fluency in English

Proactive problem-solving

Education

Relevant education in customer service

Tools

Microsoft Office

SAP/S4 Hana

Job description

A leading company in customer management is seeking a Customer Facing & Order Management Representative in Gothenburg. You will manage wholesale orders, serve as the first point of contact for customers, and build strong relationships to ensure high-quality service. The role requires fluency in Danish, Swedish, and English, alongside customer service experience and proficiency with Microsoft Office tools.