Customer Success & Operations Specialist – Nordics

Einride AB; Stockholms kommun; Presencial; SEK 500.000 - 700.000; Jornada completa

Descripción de la vacante

Einride AB in Stockholm or Gothenburg is seeking a Customer Success Agent to support customers across the Nordics and the UK, ensuring operational excellence. The role collaborates with Operational Account Managers to optimize the customer experience and drive KPI/SLA performance.

You will manage daily operations, be the main contact for carriers and workshops, analyze data, and handle inquiries. The position includes on-site go-live support and deployment assistance, in a fast-scaling,

Formación

• Minimum Bachelor's degree (e.g., Business, Supply Chain, Logistics).
• Previous customer-facing experience in operations, logistics or similar is a plus.
• Strong collaboration and communication skills; highly organized.

Responsabilidades

• Develop and maintain an optimal customer experience in the Nordics with Operational Account Managers.
• Manage daily operations including vehicle and shift planning for seamless logistics performance.
• Serve as the primary contact for customers and partners such as carriers and workshops.
• Analyze and optimize performance to meet KPIs and SLAs.
• Handle and resolve customer inquiries; monitor support inbox for deviations.
• Support customer deployment projects and conduct on-site go-live visits.

Conocimientos

Customer-facing

Communication

Organizational skills

Data-driven

Independent decisions

Fast-scaling

Educación

Bachelor's degree

Descripción del empleo

Einride AB in Stockholm or Gothenburg is seeking a Customer Success Agent to support customers across the Nordics and the UK, ensuring operational excellence. The role collaborates with Operational Account Managers to optimize the customer experience and drive KPI/SLA performance.

You will manage daily operations, be the main contact for carriers and workshops, analyze data, and handle inquiries. The position includes on-site go-live support and deployment assistance, in a fast-scaling,