24/7 Incident Command & Operations Engineer

Sinch AB; Kalmar kommun; On-site; SEK 446,400 - 558,000; Full time

Job summary

Sinch AB in Kalmar is seeking an Incident & Operations Engineer III to join our Technical Operations Center. You will lead incident management, troubleshoot across software and network layers, and act as incident commander for core services.

You will monitor global infrastructure, document alerts, and work with platform teams to implement fixes. A 24/7 shift and onsite presence in Kalmar are expected, with opportunities to grow in a fast‑paced tech environment.

Qualifications

• Education: A Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent professional experience).
• Communication: Excellent written and verbal English communication skills, with the ability to explain technical issues clearly to both internal teams and external partners.
• Problem-Solving: Strong analytical skills and a methodical approach to troubleshooting software or system alerts.
• Composure: The ability to stay calm and focused in a high-pressure environment, especially when managing multiple tasks or urgent incidents.
• Flexibility: Ability to work in a 24/7 shift rotation, including nights and weekends.

Responsibilities

• Collaborate with internal teams to ensure smooth resolution of issues and improved ways of working.
• Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems.
• Act as the technical lead and incident commander for our core services during incidents.
• Monitor the health of our global infrastructure and ensure incidents are managed and escalated as needed.
• Document and track alerts and incidents for future improvements.
• Lead blameless Post-Implementations Reviews. Partners directly with platform/software engineering teams to implement structural fixes and optimization.
• Transitions manual procedural tasks into automated workflows.

Skills

Incident management

Troubleshooting

Communication in English

Analytical thinking

24/7 shift readiness

Education

Bachelor's degree in Computer Science or related field

Tools

Unix/Linux

Cloud infrastructure

Containerization

Networking basics (TCP/IP, DNS, HTTP/S)

Job description

Sinch AB in Kalmar is seeking an Incident & Operations Engineer III to join our Technical Operations Center. You will lead incident management, troubleshoot across software and network layers, and act as incident commander for core services.

You will monitor global infrastructure, document alerts, and work with platform teams to implement fixes. A 24/7 shift and onsite presence in Kalmar are expected, with opportunities to grow in a fast‑paced tech environment.