Incident & Operations Engineer III

Sinch AB; Kalmar kommun; On-site; SEK 446,400 - 558,000; Full time

Job summary

Sinch AB in Kalmar is seeking an Incident & Operations Engineer III to join our Technical Operations Center. You will lead incident management, troubleshoot across software and network layers, and act as incident commander for core services.

You will monitor global infrastructure, document alerts, and work with platform teams to implement fixes. A 24/7 shift and onsite presence in Kalmar are expected, with opportunities to grow in a fast‑paced tech environment.

Qualifications

• Education: A Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent professional experience).
• Communication: Excellent written and verbal English communication skills, with the ability to explain technical issues clearly to both internal teams and external partners.
• Problem-Solving: Strong analytical skills and a methodical approach to troubleshooting software or system alerts.
• Composure: The ability to stay calm and focused in a high-pressure environment, especially when managing multiple tasks or urgent incidents.
• Flexibility: Ability to work in a 24/7 shift rotation, including nights and weekends.

Responsibilities

• Collaborate with internal teams to ensure smooth resolution of issues and improved ways of working.
• Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems.
• Act as the technical lead and incident commander for our core services during incidents.
• Monitor the health of our global infrastructure and ensure incidents are managed and escalated as needed.
• Document and track alerts and incidents for future improvements.
• Lead blameless Post-Implementations Reviews. Partners directly with platform/software engineering teams to implement structural fixes and optimization.
• Transitions manual procedural tasks into automated workflows.

Skills

Incident management

Troubleshooting

Communication in English

Analytical thinking

24/7 shift readiness

Education

Bachelor's degree in Computer Science or related field

Tools

Unix/Linux

Cloud infrastructure

Containerization

Networking basics (TCP/IP, DNS, HTTP/S)

Job description

DESCRIPTION

We are looking for an Incident & Operations Engineer III to join our Technical Operations Center team in Kalmar. In this role, you will focus on incident management, ensuring smooth operations with internal systems, and providing critical support in resolving technical issues. Additionally, you will play a key role in supporting our operator and provider partners to maintain high-quality service delivery.

With our 24/7 operations, we are dedicated to resolving incidents swiftly and keeping business disruptions to an absolute minimum. Your day-to-day responsibilities will include:

• Collaborate with internal teams to ensure smooth resolution of issues and improved ways of working.
• Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems.
• Act as the technical lead and incident commander for our core services during incidents.
• Monitor the health of our global infrastructure and ensure incidents are managed and escalated as needed.
• Document and track alerts and incidents for future improvements.
• Lead blameless Post-Implementations Reviews. Partners directly with platform/software engineering teams to implement structural fixes and optimization.
• Transitions manual procedural tasks into automated workflows.

REQUIREMENTS

Sinch is a tech company through and through where great ideas are listened to and often implemented - we want you to feel part of a bigger picture!

This role is full of challenges and offers plenty of opportunities to grow. To thrive here, you’ll need a curious mindset and a passion for learning. A “can-do” attitude will help you turn obstacles into opportunities and keep you moving forward.

• Education: A Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent professional experience).
• Communication: Excellent written and verbal English communication skills, with the ability to explain technical issues clearly to both internal teams and external partners.
• Problem-Solving: Strong analytical skills and a methodical approach to troubleshooting software or system alerts.
• Composure: The ability to stay calm and focused in a high-pressure environment, especially when managing multiple tasks or urgent incidents.
• Flexibility: Ability to work in a 24/7 shift rotation, including nights and weekends.
• Location: Able to work onsite at our office in Kalmar, Sweden.

In addition to the above, it is a strong advantage if you have:

• Hands-on experience with incident management and platform monitoring.
• Understanding of network fundamentals such as TCP/IP, DNS, HTTP/S, and BGP.
• Experience collaborating effectively with internal teams and stakeholders, demonstrating accountability and the ability to take ownership of issues.
• Knowledge with UNIX and Linux systems.
• Practical knowledge of cloud infrastructure or containerization.
• Background in telecoms and wireless communication.
• Understanding of mobile communications standards like GSM and 4G.
• Ability to understand and write code/scripts.
• Knowledge within different type of databases.

The monthly salary for this position is between 40,000 SEK to 50,000 SEK. Factors which may affect pay within this range may include skills, education, experience, and other qualifications.

Sinch collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see the privacy notice for further details.

At Sinch, we’re committed to building a workplace where everyone feels valued, supported, and welcomed. We provide equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity or expression, marital status, familial status (including pregnancy, childbirth, and related medical conditions), status with regard to public assistance, veteran status, genetic information, or membership or activity in a local human rights commission, or any other status protected by applicable law.

Minnesota Applicants: In accordance with the Minnesota Human Rights Act, Sinch maintains a workplace free from discrimination and retaliation, detailed here. Information regarding applicant rights and required Minnesota workplace notices are available here.