Incident & Operations Engineer II

PVH (Tommy Hilfiger/Calvin Klein); Kalmar kommun; On-site; SEK 520,000 - 680,000; Full time

Job summary

Sinch in Kalmar, Sweden is seeking an Incident & Operations Engineer II to join our Technical Operations Center. You will focus on incident management, ensure smooth operations, and support internal systems while aiding partners to maintain high-quality service delivery.

You will collaborate across teams to troubleshoot issues, act as incident commander, and monitor infrastructure health. A Bachelor’s degree and strong English communication are required.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.
• Strong English communication skills, both written and verbal.
• Analytical, methodical approach to troubleshooting software or system alerts.
• Ability to work in a 24/7 shift rotation, including nights and weekends.
• Experience with incident management and platform monitoring is preferred.

Responsibilities

• Collaborate with internal teams to ensure smooth resolution of issues.
• Conduct in-depth troubleshooting at software and network layers to identify problems and resolve them.
• Act as incident commander, ensuring timely resolutions and minimal downtime.
• Monitor health of global infrastructure and escalate incidents as needed.
• Document alerts and incidents for future improvements.
• Use insights from resolved incidents to drive ongoing system improvements.

Skills

Incident management

Troubleshooting

Communication

Analytical thinking

Shift work

On-call

Education

Bachelor's degree in CS/IS

Tools

UNIX/Linux

Cloud infrastructure

Containerization

SQL basics

Job description

About Sinch

Sinch is pioneering the way the world communicates. More than 150,000 businesses rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure reliable, secure connectivity to customers at every step of their journey.

Job Description

We are looking for an Incident & Operations Engineer II to join our Technical Operations Center team in Kalmar. In this role, you will focus on incident management, ensuring smooth operations with internal systems, providing critical support in resolving technical issues, and recommending and implementing long-term operational improvements. Additionally, you will support our operator and provider partners to maintain high-quality service delivery.

Responsibilities

• Collaborate with internal teams to ensure smooth resolution of issues.
• Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems.
• Act as the incident commander, ensuring timely resolutions and minimizing system downtime.
• Monitor the health of our global infrastructure and ensure incidents are managed and escalated as needed.
• Document and track alerts and incidents for future improvements.
• Use insights from resolved incidents to drive ongoing system improvements and optimization.

Requirements

• Education: Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent professional experience).
• Communication: Excellent written and verbal English communication skills, with the ability to explain technical issues clearly to internal teams and external partners.
• Problem‑Solving: Strong analytical skills and a methodical approach to troubleshooting software or system alerts.
• Composure: Ability to stay calm and focused in a high-pressure environment, especially when managing multiple tasks or urgent incidents.
• Flexibility: Ability to work in a 24/7 shift rotation, including nights and weekends.
• Location: Able to work onsite at our office in Kalmar, Sweden.

Preferred Qualifications

• Hands‑on experience with incident management and platform monitoring.
• Understanding of network fundamentals such as TCP/IP, DNS, HTTP/S, and BGP.
• Experience collaborating effectively with internal teams and stakeholders, demonstrating accountability and ownership of issues.
• Knowledge of UNIX and Linux systems.
• Practical knowledge of cloud infrastructure or containerization.
• Background in telecoms and wireless communication.
• Understanding of mobile communications standards like GSM and 4G.
• Ability to read and interpret code and scripts.
• Basic SQL skills.