Global 24/7 Tech Support Specialist

Sinch Sweden AB; Kalmar kommun; Híbrido; SEK 40.000 - 60.000; Tempo integral

Resumo da vaga

Sinch Sweden AB is looking for a Technical Support Specialist in Kalmar to provide high-quality support to global customers. Candidates should have experience in technical customer service and a solid understanding of TCP/IP protocols.

This role offers the chance to work with cutting-edge communication technologies and collaborate within a dynamic team that values growth and innovative thinking. Join us to make a significant impact!

Qualificações

• Experience working with global enterprise customers in a technical capacity.
• Proficiency with UNIX/Linux systems and knowledge of relevant protocols.
• Ability to communicate effectively with technical teams.

Responsabilidades

• Provide high-quality technical support to global customers.
• Analyze customer messaging traffic trends.
• Troubleshoot technical issues across software and network layers.
• Support integration and onboarding processes for new customers.

Conhecimentos

Technical support experience

TCP/IP understanding

Service ticketing systems proficiency

Fluency in English

Formação

Degree in Computer Science or relevant field

Ferramentas

Zendesk

Atlassian Jira Service Management

Descrição da vaga

Sinch Sweden AB is looking for a Technical Support Specialist in Kalmar to provide high-quality support to global customers. Candidates should have experience in technical customer service and a solid understanding of TCP/IP protocols.

This role offers the chance to work with cutting-edge communication technologies and collaborate within a dynamic team that values growth and innovative thinking. Join us to make a significant impact!