Global 24/7 Tech Support Specialist

Sinch Sweden AB; Kalmar kommun; Hybrid; SEK 40,000 - 60,000; Full time

Job summary

Sinch Sweden AB is looking for a Technical Support Specialist in Kalmar to provide high-quality support to global customers. Candidates should have experience in technical customer service and a solid understanding of TCP/IP protocols.

This role offers the chance to work with cutting-edge communication technologies and collaborate within a dynamic team that values growth and innovative thinking. Join us to make a significant impact!

Qualifications

• Experience working with global enterprise customers in a technical capacity.
• Proficiency with UNIX/Linux systems and knowledge of relevant protocols.
• Ability to communicate effectively with technical teams.

Responsibilities

• Provide high-quality technical support to global customers.
• Analyze customer messaging traffic trends.
• Troubleshoot technical issues across software and network layers.
• Support integration and onboarding processes for new customers.

Skills

Technical support experience

TCP/IP understanding

Service ticketing systems proficiency

Fluency in English

Education

Degree in Computer Science or relevant field

Tools

Zendesk

Atlassian Jira Service Management

Job description

Sinch Sweden AB is looking for a Technical Support Specialist in Kalmar to provide high-quality support to global customers. Candidates should have experience in technical customer service and a solid understanding of TCP/IP protocols.

This role offers the chance to work with cutting-edge communication technologies and collaborate within a dynamic team that values growth and innovative thinking. Join us to make a significant impact!