Incident & Operations Engineer III

Sinch; Kalmar kommun; On-site; SEK 446,000 - 558,000; Full time

Job summary

Sinch is seeking an Incident & Operations Engineer III for the Technical Operations Center in Kalmar. You will focus on incident management, supporting internal systems and partners, and leading technical responses to incidents.

The role requires a 24/7 shift capability, strong analytical skills, and hands-on monitoring of global infrastructure to minimize business disruption.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent).
• Strong English communication, both written and spoken.
• Analytical and methodical troubleshooting approach.
• Ability to stay calm under pressure and handle multiple tasks.

Responsibilities

• Collaborate with internal teams to resolve issues and improve processes.
• Troubleshoot software and network layer problems in depth.
• Act as technical lead and incident commander for core services during incidents.
• Monitor global infrastructure health and escalate as needed.
• Document alerts/incidents for future improvements.

Skills

English communication

Problem solving

Composure

Flexibility

Onsite in Kalmar

Education

Bachelor’s degree in Computer Science or related field

Job description

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

We are looking for an Incident & Operations Engineer III to join our Technical Operations Center team in Kalmar. In this role, you will focus on incident management, ensuring smooth operations with internal systems, and providing critical support in resolving technical issues. Additionally, you will play a key role in supporting our operator and provider partners to maintain high-quality service delivery.

We tackle every challenge together as a team, sharing the workload no matter how complex it gets! With our 24/7 operations, we are dedicated to resolving incidents swiftly and keeping business disruptions to an absolute minimum. To help us maintain this high standard of service, your day-to-day responsibilities will include:

• Collaborate with internal teams to ensure smooth resolution of issues and improved ways of working.
• Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems.
• Act as the technical lead and incident commander for our core services during incidents.
• Monitor the health of our global infrastructure and ensure incidents are managed and escalated as needed.
• Document and track alerts and incidents for future improvements.
• Leads blameless Post-Implementations Reviews. Partners directly with platform/software engineering teams to implement structural fixes and optimization.
• Transitions manual procedural tasks into automated workflows.

REQUIREMENTS

Sinch is a tech company through and through where great ideas are listened to and often implemented - we want you to feel part of the bigger picture!

This role is full of challenges and offers plenty of opportunities to grow. To thrive here, you’ll need a curious mindset and a passion for learning. A “can-do” attitude will help you turn obstacles into opportunities and keep you moving forward.

• Education: A Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent professional experience).
• Communication: Excellent written and verbal English communication skills, with the ability to explain technical issues clearly to both internal teams and external partners.
• Problem-Solving: Strong analytical skills and a methodical approach to troubleshooting software or system alerts.
• Composure: The ability to stay calm and focused in a high-pressure environment, especially when managing multiple tasks or urgent incidents.
• Flexibility: Ability to work in a 24/7 shift rotation, including nights and weekends.
• Location: Able to work onsite at our office in Kalmar, Sweden.

In addition to the above, it is a strong advantage if you have:

• Hands-on experience with incident management and platform monitoring.
• Understanding of network fundamentals such as TCP/IP, DNS, HTTP/S, and BGP.
• Experience collaborating effectively with internal teams and stakeholders, demonstrating accountability and the ability to take ownership of issues.
• Knowledge with UNIX and Linux systems.
• Practical knowledge of cloud infrastructure or containerization.
• Background in telecoms and wireless communication.
• Understanding of mobile communications standards like GSM and 4G.
• Ability to understand and write code/scripts.
• Knowledge within different type of databases.

Our corporate language is English, please submit your application in English

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey.If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/.

No matter who you are, we hope you find an exciting path forward - hopefully with us!

The monthly salary for this position is between 40 000 SEK to 50 000 SEK. Factors which may affect pay within this range may include skills, education, experience, and other qualifications.

Job Info

• Job Identification 1302
• Job Category Service Operations
• Posting Date 07/13/2026, 09:01 PM
• Job Schedule Full time

Sinch collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see the privacy notice for further details.

At Sinch, we’re committed to building a workplace where everyone feels valued, supported, and welcomed. We provide equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity or expression, marital status, familial status (including pregnancy, childbirth, and related medical conditions), status with regard to public assistance, veteran status, genetic information, or membership or activity in a local human rights commission, or any other status protected by applicable law.

Minnesota Applicants: In accordance with the Minnesota Human Rights Act, Sinch maintains a workplace free from discrimination and retaliation, detailed here . Information regarding applicant rights and required Minnesota workplace notices are available here .