Incident & Operations Engineer III

Sinch Sweden AB; Kalmar kommun; On-site; SEK 900,000 - 1,100,000; Full time

Job summary

Sinch, located in Kalmar, Sweden, seeks an experienced engineer to diagnose complex issues across microservices and lead critical incidents. You will monitor the global infrastructure, coordinate with internal teams, and drive improvements in reliability and automation.

Required are a Bachelor's degree in a technical field, strong English, and hands-on experience with UNIX/Linux, cloud infrastructure, and incident management. On-site work in Kalmar is expected.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related technical field.
• Strong written and verbal English communication skills to explain technical issues clearly.
• Proven problem-solving and troubleshooting abilities under pressure.
• Ability to stay calm and focused in a 24/7 shift rotation (nights/weekends).
• Experience with incident management and platform monitoring.

Responsibilities

• Diagnose complex issues across microservices and network routing.
• Act as technical lead or incident commander for severe incidents.
• Lead blameless post-implementation reviews and implement improvements.
• Support operators and partners to maintain high-quality service delivery.
• Collaborate with internal teams to resolve issues and improve processes.
• Transition manual tasks into automated workflows.

Skills

English communication

Analytical thinking

Troubleshooting

Unix/Linux

Incident management

Cloud/infrastructure

Scripting/coding

Network fundamentals

Education

Bachelor's degree in Computer Science or related field

Tools

Unix/Linux

Cloud infrastructure

Containerization

Job description

Sinch is pioneering the way the world communicates. More than 150,000 businesses – including Google, Uber, PayPal, Visa, Tinder, and many others – rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI‑infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

Responsibilities

• Diagnose complex issues across microservices and network routing independently.
• Act as the technical lead or incident commander for severity 1&2 incidents.
• Lead blameless Post‑Implementation Reviews, recommending and implementing long‑term operational improvements.
• Support operator and provider partners to maintain high‑quality service delivery.
• Collaborate with internal teams to ensure smooth resolution of issues and improved ways of working.
• Conduct in‑depth troubleshooting at both the software and network layers to identify and resolve technical problems.
• Monitor the health of our global infrastructure and ensure incidents are managed and escalated as needed.
• Document and track alerts and incidents for future improvements.
• Transition manual procedural tasks into automated workflows.

Requirements

• Education: A Bachelor's degree in Computer Science, Information Systems, or a related technical field (or equivalent professional experience).
• Communication: Excellent written and verbal English communication skills, with the ability to explain technical issues clearly to both internal teams and external partners.
• Problem‑Solving: Strong analytical skills and a methodical approach to troubleshooting software or system alerts.
• Composure: The ability to stay calm and focused in a high‑pressure environment, especially when managing multiple tasks or urgent incidents.
• Flexibility: Ability to work in a 24/7 shift rotation, including nights and weekends.

Preferred Qualifications & Experience

• Hands‑on experience with incident management and platform monitoring.
• Understanding of network fundamentals such as TCP/IP, DNS, HTTP/S, and BGP.
• Experience collaborating effectively with internal teams and stakeholders, demonstrating accountability and ownership of issues.
• Knowledge of UNIX and Linux systems.
• Practical knowledge of cloud infrastructure or containerization.
• Background in telecoms and wireless communication.
• Understanding of mobile communications standards like GSM and 4G.
• Ability to understand and write code/scripts.
• Knowledge of different types of databases.
• Strong mentoring abilities.

Location: Able to work onsite at our office in Kalmar, Sweden.

Our corporate language is English; please submit your application in English.