Incident & Operations Engineer II

Sinch; Kalmar kommun; On-site; SEK 390,600 - 446,400; Full time

Job summary

Sinch is seeking an Incident & Operations Engineer II for the Kalmar office to manage incidents across core services, coordinate between teams, and support partner networks for reliable service.

You will monitor alerts, escalate when needed, document incidents, and drive continuous improvements in 24/7 operations. Proficiency in UNIX/Linux, networking basics, and cloud or container tech is desirable.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related technical field.
• Excellent written and verbal English communication skills, with the ability to explain technical issues clearly to both internal teams and external partners.
• Strong analytical skills and a methodical approach to troubleshooting software or system alerts.
• The ability to stay calm and focused in a high-pressure environment, especially when managing multiple tasks or urgent incidents.
• Ability to work in a 24/7 shift rotation, including nights and weekends.
• Able to work onsite at Kalmar, Sweden.

Responsibilities

• Collaborate with internal teams to ensure smooth resolution of issues.
• Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems.
• Act as Incident Manager for our core services, ensuring timely resolutions and minimizing system downtime.
• Monitor internal alerts and ensure incidents are managed and escalated as needed.
• Document and track alerts and incidents for future improvements.
• Use insights from resolved incidents to drive ongoing system improvements and optimization.

Skills

Incident management

Platform monitoring

English communication

Analytical troubleshooting

Composure under pressure

24/7 shift adaptability

Education

Bachelor’s degree in Computer Science/Information Systems or related field

Tools

Unix/Linux

Cloud infrastructure

Containerization

SQL basics

Networking fundamentals

Job description

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI‑infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

We are looking for an Incident & Operations Engineer II to join our Technical Operations Center team in Kalmar. In this role, you will focus on incident management, ensuring smooth operations with internal systems, and providing critical support in resolving technical issues. Additionally, you will play a key role in supporting our operator and provider partners to maintain high‑quality service delivery.

We tackle every challenge together as a team, sharing the workload no matter how complex it gets! With our 24/7 operations, we are dedicated to resolving incidents swiftly and keeping business disruptions to an absolute minimum. To help us maintain this high standard of service, your day‑to‑day responsibilities will include:

• Collaborate with internal teams to ensure smooth resolution of issues.
• Conduct in‑depth troubleshooting at both the software and network layers to identify and resolve technical problems.
• Act as Incident Manager for our core services, ensuring timely resolutions and minimizing system downtime.
• Monitor internal alerts and ensure incidents are managed and escalated as needed.
• Document and track alerts and incidents for future improvements.
• Use insights from resolved incidents to drive ongoing system improvements and optimization to ensure smooth resolution of issues.

REQUIREMENTS

Sinch is a tech company through and through where great ideas are listened to and often implemented - we want you to feel part of the bigger picture!

This role is full of challenges and offers plenty of opportunities to grow. To thrive here, you’ll need a curious mindset and a passion for learning. A “can‑do” attitude will help you turn obstacles into opportunities and keep you moving forward.

• Education: A Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent professional experience).
• Communication: Excellent written and verbal English communication skills, with the ability to explain technical issues clearly to both internal teams and external partners.
• Problem‑Solving: Strong analytical skills and a methodical approach to troubleshooting software or system alerts.
• Composure: The ability to stay calm and focused in a high‑pressure environment, especially when managing multiple tasks or urgent incidents.
• Flexibility: Ability to work in a 24/7 shift rotation, including nights and weekends.
• Location: Able to work onsite at our office in Kalmar, Sweden.

In addition to the above, it is a strong advantage if you have:

• Hands‑on experience with incident management and platform monitoring.
• Understanding of network fundamentals such as TCP/IP, DNS, HTTP/S, and BGP.
• Experience collaborating effectively with internal teams and stakeholders, demonstrating accountability and the ability to take ownership of issues.
• Knowledge with UNIX and Linux systems.
• Practical knowledge of cloud infrastructure or containerization
• Background in telecoms and wireless communication.
• Understanding of mobile communications standards like GSM and 4G.
• Ability to read and interpret code and scripts.
• Basic SQL skills.

Our corporate language is English, please submit your application in English.

The monthly salary for this position is between 35 000 SEK to 40 000 SEK. Factors which may affect pay within this range may include skills, education, experience, and other qualifications.

At Sinch, we’re committed to building a workplace where everyone feels valued, supported, and welcomed. We provide equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity or expression, marital status, familial status (including pregnancy, childbirth, and related medical conditions), status with regard to public assistance, veteran status, genetic information, or membership or activity in a local human rights commission, or any other status protected by applicable law.

Minnesota Applicants: In accordance with the Minnesota Human Rights Act, Sinch maintains a workplace free from discrimination and retaliation, detailed here. Information regarding applicant rights and required Minnesota workplace notices are available here.