Incident & Operations Engineer II — 24/7 Core Services

Sinch; Kalmar kommun; On-site; SEK 390,600 - 446,400; Full time

Job summary

Sinch is seeking an Incident & Operations Engineer II for the Kalmar office to manage incidents across core services, coordinate between teams, and support partner networks for reliable service.

You will monitor alerts, escalate when needed, document incidents, and drive continuous improvements in 24/7 operations. Proficiency in UNIX/Linux, networking basics, and cloud or container tech is desirable.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related technical field.
• Excellent written and verbal English communication skills, with the ability to explain technical issues clearly to both internal teams and external partners.
• Strong analytical skills and a methodical approach to troubleshooting software or system alerts.
• The ability to stay calm and focused in a high-pressure environment, especially when managing multiple tasks or urgent incidents.
• Ability to work in a 24/7 shift rotation, including nights and weekends.
• Able to work onsite at Kalmar, Sweden.

Responsibilities

• Collaborate with internal teams to ensure smooth resolution of issues.
• Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems.
• Act as Incident Manager for our core services, ensuring timely resolutions and minimizing system downtime.
• Monitor internal alerts and ensure incidents are managed and escalated as needed.
• Document and track alerts and incidents for future improvements.
• Use insights from resolved incidents to drive ongoing system improvements and optimization.

Skills

Incident management

Platform monitoring

English communication

Analytical troubleshooting

Composure under pressure

24/7 shift adaptability

Education

Bachelor’s degree in Computer Science/Information Systems or related field

Tools

Unix/Linux

Cloud infrastructure

Containerization

SQL basics

Networking fundamentals

Job description

Sinch is seeking an Incident & Operations Engineer II for the Kalmar office to manage incidents across core services, coordinate between teams, and support partner networks for reliable service.

You will monitor alerts, escalate when needed, document incidents, and drive continuous improvements in 24/7 operations. Proficiency in UNIX/Linux, networking basics, and cloud or container tech is desirable.