Customer Experience Consultant

GoZahid; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading travel services provider in Saudi Arabia is looking for a Customer Experience Consultant to deliver high-quality customer service and create customized travel quotations. This role requires knowledge of KSA destinations and a passion for travel while ensuring customer satisfaction. The ideal candidate will possess strong sales skills, communicate effectively in English and Arabic, and have experience in the tourism or hospitality industry. Join us to help clients create memorable travel experiences.

Benefits

Competitive salary

Training opportunities

Health benefits

Qualifications

• At least 1 year of experience in the Travel, Tourism, or Hospitality industry.
• Strong knowledge of KSA destinations.
• Fluency in English and Arabic.

Responsibilities

• Receive requests for reservations and make bookings.
• Assist clients with destination information.
• Handle customer queries across various channels.

Skills

Customer service

Sales skills

Detail-oriented

Communication

Problem-solving

Education

High School Certificate

Diploma in Tourism, Travel, or Hospitality

Tools

MS Word

MS Excel

MS PowerPoint

Booking platforms

Job description

As a Customer Experience Consultant, you will be responsible for providing high-quality customer service while combining strong sales skills with a detail-oriented approach. You will create customized travel quotations for flights, hotels, destinations transfer, packages, and experiences, and act as a knowledgeable destination expert to support customers throughout their journey.

Key Accountabilities:

• Efficiently receive requests for reservations from clients and make bookings.
• Assist clients and trade partners with destination information to sell DMC and Luxury products, services, and packages.
• Handle queries through different communication channels, and requests from direct customers and International Tour Operators and Agents.
• Ensure high quality written including English and spoken communication and turnaround times.
• Pick queries from AMEYO system, prepare quotation according to client’s request, and ensure quality control.
• Maintain good business relationships with all supplier partners.
• Secure new client sales, leads, and retention through customer service provided.
• Meet the set monthly sales and revenue targets.
• Guide and assist for any visa related information.
• Efficiently and punctually respond to customers in line with established guidelines and provide advisory about the status of their bookings.
• Deliver superior customer service, manage customer issues, and understand customer travel needs. Communicate for special offers and tailor-made packages to clients and customize promotional offers.
• Work closely with the Operations team on the ground and suppliers to ensure all required information related to client’s services is accurately delivered.
• Ensure efficient and accurate accounting of all files as per guidelines to facilitate smooth processing of client invoicing and supplier payments by the finance team.
• This position involves shift work and direct customer interaction.
• Minimum High School Certificate: a Diploma in Tourism, Travel, or Hospitality is an advantage.
• At least 1 year of experience in the Travel, Tourism, or Hospitality industry.
• Strong knowledge of KSA destinations, with the ability to service both domestic and international customers and a genuine passion for travel and customer engagement.
• Awareness of DMC industry standards, market trends.
• Solid understanding of KSA tourism destinations and the international Tour operator industry
• Strong computer literacy, including proficiency in MS Word, MS Excel, and MS PowerPoint.
• Ability to use booking platforms for air and/or ground services.
• Fluency in English and Arabic, with excellent written and verbal communication skills.
• European language proficiency is a plus.

To view the benefits offered by Zahid Group, please visit our Total Rewards page at Careers.Zahid.com.