Customer Service Agent

Ninja ?? نينجا; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A customer service-focused company in Saudi Arabia is looking for a Customer Service Agent. The successful candidate will provide outstanding support, handle inquiries, and resolve issues to ensure a positive customer experience. Responsibilities include responding to customer inquiries via various channels, assisting with issues related to orders, and documenting interactions accurately. Ideal candidates will possess excellent communication skills and a willingness to learn in a fast-paced environment.

Qualifications

• High school diploma or equivalent; a bachelor's degree is a plus.
• Previous experience in a customer service role preferred.
• Excellent communication skills, both verbal and written.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with issues regarding orders and product information.
• Document customer interactions accurately in the CRM system.

Skills

Excellent communication skills

Strong problem-solving abilities

Customer-centric mindset

Ability to work independently

Adaptability to new processes

Education

High school diploma or equivalent

Bachelor's degree

Tools

Customer service software

CRM systems

Job description

Job Title: Customer Service Agent

As a Customer Service Agent at Ninja, you will be the frontline representative, dedicated to providing outstanding support to our customers. You will handle inquiries, resolve issues, and ensure a positive customer experience across all interactions.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, maintaining a friendly and professional demeanor
• Assist customers with their issues regarding orders, product information, and service-related queries
• Listen to customers' concerns and provide effective solutions in a timely manner
• Document customer interactions accurately and maintain up-to-date records in the CRM system
• Follow up with customers to ensure their issues are resolved to their satisfaction
• Collaborate with other departments to address customer needs and improve service delivery
• Participate in training sessions to enhance product knowledge and service skills
• Contribute feedback and ideas to improve the customer service process

Requirements

• High school diploma or equivalent; a bachelor's degree is a plus
• Previous experience in a customer service role, preferably in a fast-paced environment
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and a customer-centric mindset
• Proficiency in using customer service software and CRM systems
• Ability to work independently and as a part of a team
• Willingness to learn and adapt to new processes effectively