Customer Service Coordinator

LAWAZEM; Al Khobar; On-site; SAR 40,000 - 60,000; Full time

Job summary

A customer service-oriented company in Al Khobar is seeking a detail-oriented Customer Service Coordinator. The successful candidate will coordinate daily operations, manage customer inquiries, and ensure a high level of customer satisfaction. It requires previous customer service experience, strong organizational skills, and proficiency in Microsoft Office and CRM systems, along with fluency in Arabic and English. This role offers an excellent opportunity to enhance customer engagement in a dynamic environment.

Qualifications

• Previous experience in a customer service or coordination role.
• Strong organizational skills and attention to detail.
• Ability to handle customer inquiries and issues with professionalism.

Responsibilities

• Coordinate daily customer service operations to ensure efficiency.
• Manage customer inquiries through phone, email, and chat.
• Document customer interactions and feedback in the CRM system.

Skills

Communication skills

Organizational skills

Customer service experience

Proficiency in Arabic and English

Tools

Microsoft Office

CRM systems

Job description

LAWAZEM is excited to announce an opportunity for a detail-oriented and customer service-oriented professional to join our team as a Customer Service Coordinator. In this role, you will be responsible for coordinating customer service activities and ensuring that our customers receive the highest level of service possible. You will act as a liaison between customers and various departments, helping to resolve issues and enhance customer satisfaction.

Responsibilities

• Coordinate daily customer service operations, ensuring efficient processes and high levels of customer satisfaction.
• Manage incoming customer inquiries through various channels, including phone, email, and chat.
• Assist in resolving customer issues and complaints in a timely and effective manner.
• Collaborate with sales, logistics, and product teams to address customer needs and ensure successful order fulfillment.
• Document customer interactions, feedback, and resolutions in the CRM system.
• Prepare and analyze reports related to customer service operations and performance metrics.
• Identify trends in customer feedback and collaborate with the team to implement improvements.
• Train and mentor new customer service team members as needed.
• Stay updated on product knowledge and industry trends to better assist customers.

Requirements

• Previous experience in a customer service or coordination role.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to handle customer inquiries and issues with empathy and professionalism.
• Proficiency in Microsoft Office Suite and CRM systems.
• Ability to work independently and collaboratively in a remote environment.
• Fluency in Arabic and English.