Supervisor

Al Tayer Group; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading luxury retail company in Riyadh is seeking a Department Supervisor to ensure excellent customer service and manage the department team effectively. The role involves coaching sales staff, analyzing sales data, and monitoring stock levels. Candidates should have 4-5 years of experience in sales or customer service, and Saudi nationals are preferred. This position offers the opportunity to grow within a dynamic team committed to redefining luxury retail.

Qualifications

• 4 – 5 years experience in Sales or Customer Service environment.
• Saudi nationals as per localization requirement.

Responsibilities

• Achieve excellent standards of customer service in the department.
• Direct and coach the sales team effectively on the shop floor.
• Resolve customer complaints effectively.
• Monitor the stock and inform the Store Manager of depleting stocks.
• Ensure compliance with all company policies and procedures.

Skills

Customer service excellence

Sales analysis

Team motivation

Education

High school qualification

Job description

About Us

At Al Tayer Insignia, your career is more than a job — it’s a journey into the heart of luxury retail. For over 40 years, we’ve partnered with the world’s most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you’ll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.

Job Description

To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target

Responsibilities

• Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor
• Analyse sales data to maximize sales on day to day basis
• Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
• Ensure that the standards of grooming, presentation and professional conduct are set and maintained
• Motivate team members to achieve shared goals and acknowledge team and individual successes
• Ensure all new starters are inducted into the department team
• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
• Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action
• Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand
• Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc

Qualifications

• Education/Certification and Continued Education: High school qualification
• Years of Experience: 4 – 5 years experience in Sales or Customer Service environment
• Saudi nationals as per localization requirement