Customer Service Representative

Global Blue; Riyadh; Hybrid; SAR 120,000 - 150,000; Full time

Job summary

A leading international company in Riyadh is seeking a Customer Service Representative to manage customer inquiries in multiple languages. Candidates should be customer-oriented, detail-focused, and able to thrive in fast-paced environments. The role requires strong communication skills, with fluency in English and one additional foreign language. The company offers a flexible working environment with training and opportunities for professional development. Join us to help enhance global shopping experiences.

Benefits

Flexible Work Environment

Training & Development

Career opportunities abroad

Qualifications

• Fluent knowledge of English (intermediate/upper-intermediate, both written and spoken).
• Fluent knowledge of a second foreign language (upper-intermediate, both written and spoken).
• Previous experience in Customer Service is an advantage (international environment is a significant advantage).

Responsibilities

• Answer customers’ inquiries in foreign languages according to company standards.
• Keep records of customer interactions and contacts.
• Communicate with customers via phone and written messages.

Skills

Customer oriented

Attention to detail

Good communication skills

Team player

Good analytical skills

Ability to handle stress

Multi-tasking

Education

Secondary education degree or University degree (Bc/MA)

Tools

Salesforce

MS Office

Job description

Customer Service Representative page is loaded## Customer Service Representativelocations: Saudi Arabia - Riyadhtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR0005319**What you will do. A glimpse in your role:**This person will be responsible for answering customers´ inquiries in foreign languages according to company standards and will work as a part of the Customer Service Team. Customer Service Representative is expected to be focused on Customer Services´ KPIs and deliver a high performance with focus in high quality.**Every action has an impact. You will make a difference here if:*** Communication with customers in written and via phone with defined SLA (response time) and quality standards* Keeping records of customer´s interaction and contacts* Researching required information using internal systems and resources* Communication and coordination with CS Team members, internal departments, and GB offices* Following-up in customer inquiries not immediately resolved* Identifying and escalating priority issues* Recommending process improvements* Duties and responsibilities can be changed after arrangement* Principal accountably* Providing customers with correct and complete information* Ensuring maintaining of KPIs and SLAs* Ensuring the contact logging software is correctly used to allow reports and analysis* Maintaining internal rules**Key competencies to empower your journey. You'll drive towards success if:*** Previous experience in Customer Service is an advantage (international environment is a significant advantage)* Customer oriented* Attention to detail and accuracy* Enjoys a fast paced, ever-changing environment* Team player* Good analytical skills, focused on problem solving* Ability to handle stress* Multi-tasking* Experience with SalesforceQualifications* Secondary education degree or University degree (Bc/MA)* Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)* Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)* PC literate with experience with MS Office* Good communication skills**Together, we go further:**At Global Blue, you’ll enjoy:* Be part of a large international multicultural company with career opportunities abroad.* Flexible Work Environment: balanced work remotely and from our offices.* Training & Development: Access to ongoing training and professional development resources.At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results.**Let’s write the future together: Apply now!****Follow us on Social Media!**At Global Blue, we firmly believe that enhancing the shopping experience drives performance.Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over **40 years** of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over **35 million** Tax Free Shopping transactions every year and our payment partners in elevating the experience of **more than 31 million** transactions worldwide. Our post-purchase solutions also cater to the needs of **over 47m e-commerce shoppers.** Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.Our diverse community of over **2,000 employees** represent more than **80 nationalities** across **53 countries**. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.Together, we innovate, create, and strive towards a brighter future for the businesses we serve.With Global Blue, enjoy the journey.