Waiter - Waitress

Novotel Hotels; Riyadh Region; On-site; SAR 22,000 - 36,000; Full time

Job summary

Accor in Riyadh, Saudi Arabia, seeks a professional Waiter/Waitress to deliver exceptional dining experiences through warm, attentive service in a fast-paced hospitality setting.

You will greet guests, present menus, take orders, and collaborate with kitchen and bar teams to ensure seamless service while maintaining top hygiene and safety standards.

Qualifications

• Proven experience as a waiter/waitress in a professional dining setting.
• Strong interpersonal and problem-solving skills with a customer-focused approach.
• English fluency; additional languages a plus.
• Experience with MICROS or similar POS systems.
• Knowledge of food and beverage service standards and protocols.
• Excellent attention to detail in order taking and service.

Responsibilities

• Greet guests warmly and seat them at tables.
• Present menus and explain dishes and drinks.
• Take and relay accurate orders, accommodating dietary needs.
• Serve meals and beverages courteously and efficiently.
• Maintain hygiene and safety standards during service.
• Open/close the outlet and assist with inventory checks.
• Coordinate with kitchen and bar for timely service.
• Manage multiple tables calmly during peak times.

Skills

Waiter experience

Customer service

English fluency

MICROS POS

Food & beverage service

Attention to detail

Physical stamina

Fast-paced environment

Time management

Food safety knowledge

Team collaboration

Communication skills

Shift flexibility

Cultural sensitivity

Job description

Company Description

Why work for Accor?

We are far more than a global leading company.

We welcome you as you are, and with us you will find a career and a brand that fits your personality.

We support you to grow and learn every day.

We ensure that your work has meaning in your life and that, throughout your journey with us, you explore the limitless possibilities of Accor.

At Accor, you can write every chapter of your own story, and together we can transform the future of gastronomy and hospitality.

Discover the life that awaits you at Accor by visiting https://careers.accor.com/

Do what you love, contribute to communities around the world, and dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a professional and customer-focused Waiter or Waitress to join our dynamic hospitality team in Riyadh, Saudi Arabia. In this role, you will deliver exceptional dining experiences by providing courteous, efficient, and attentive service to our guests. You will be the face of our establishment, creating memorable moments through your warmth, professionalism, and dedication to excellence. This position requires someone who is organized, detail-oriented, and passionate about exceeding customer expectations in a fast-paced environment.

• Greet and welcome guests to their tables with genuine warmth and enthusiasm, ensuring they feel valued from the moment they arrive
• Prepare and maintain tables according to established standards by setting up linens, silverware, glassware, and place settings
• Present menus to guests and provide detailed, knowledgeable information about food and beverage offerings, specials, and recommendations
• Take accurate food and beverage orders while demonstrating attentiveness to guest preferences and dietary requirements
• Serve food and beverages in a professional, efficient, and courteous manner, following all hotel or establishment standards of performance
• Ensure exceptional food hygiene and safety standards by maintaining equipment functionality and adhering to proper safety protocols
• Perform opening and closing procedures for the assigned outlet, including setup, breakdown, and cleanliness verification
• Assist in conducting monthly inventory checks on operating equipment and supplies to maintain operational efficiency
• Handle guest inquiries and concerns with empathy and problem-solving skills, ensuring swift resolution and guest satisfaction
• Collaborate with kitchen and bar staff to ensure seamless service delivery and timely order fulfillment
• Maintain composure and resilience during peak service periods while managing multiple tables simultaneously

Qualifications

• Proven work experience as a Waiter or Waitress in a professional dining establishment
• Strong interpersonal and problem-solving abilities with a customer-focused mindset
• Fluency in English; additional language skills are a plus
• Proficiency with MICROS POS system or similar point-of-sale platforms
• Comprehensive knowledge of food and beverage service standards and protocols
• Excellent attention to detail and accuracy in order taking and service delivery
• Physical stamina and ability to stand, walk, and carry items for extended periods
• Demonstrated ability to work efficiently in a fast-paced, high-volume environment
• Strong organizational and time management skills with the ability to prioritize multiple tasks
• Knowledge of food safety, hygiene regulations, and sanitation best practices
• Ability to work collaboratively as part of a team while maintaining individual accountability
• Exceptional communication skills and a friendly, professional demeanor
• Flexibility to work various shifts, including evenings, weekends, and holidays as required
• Cultural awareness and sensitivity to diverse guest backgrounds and preferences

Your Team And Work Environment

In 1-2 sentences, introduce the team, hotel, or workplace in a way that reflects the culture.

Note: Adjustments may be made according to specific local or legal requirements, such as work permits.

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our goal is to attract,