Ultra-Luxury Guest Relations Agent (Chinese Speaker)

Fairmont

Umluj

On-site

SAR 134,000 - 234,000

Full time

2 days ago

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Job summary

Fairmont The Red Sea is seeking a Guest Relations Agent who speaks English and Chinese to warmly welcome guests and provide personalized service in the lobby and throughout the stay. You will be a primary contact for inquiries, directions, and local recommendations, ensuring memorable experiences for VIPs, long-stay guests, and special occasions.

The role emphasizes proactive guest engagement, brand alignment with ultra-luxury standards, and collaboration on wellness and dining experiences

Qualifications

Diploma or degree in hospitality or related field.
Minimum 1 year relevant experience.
Excellent communication in English and Chinese.
Strong interpersonal skills.

Responsibilities

Welcome guests with warmth and professionalism upon arrival and departure.
Act as a key point of contact in the lobby, assisting guests with inquiries, directions, hotel information, and local recommendations.
Anticipate guest needs and provide personalized service to create memorable experiences.
Escort VIPs, long-stay guests, and special occasion guests when required.
Maintain a visible presence in the lobby and public areas to proactively engage with guests.
Assist guests with transportation arrangements, restaurant reservations, and other requests.
Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution.
Promote hotel facilities, services, dining outlets, wellness offerings, and special events.