Luxury Guest Relations Specialist (Chinese Speaker)

RAFFLES; Medina; On-site; SAR 180,000 - 300,000; Full time

Job summary

RAFFLES is seeking a seasoned Guest Relations professional to elevate the in-house guest experience at a luxury property in Medina. You will lead personalization efforts, coordinate VIP services, and collaborate across Front Office, Concierge, Housekeeping and F&B to ensure flawless service.

A pre-opening background is a strong plus and English/Chinese fluency is essential. The role emphasizes discretion, brand representation, and seamless coordination to deliver unforgettable stays for

Qualifications

• Minimum 2–3 years of guest relations/front office experience in a luxury or five-star hotel
• Degree or diploma in Hospitality Management or related field preferred
• Experience with Opera PMS or equivalent is advantageous

Responsibilities

• Recognize and personalize guest interactions, recording preferences and notable interactions.
• Manage guest experience from arrival to departure, handling feedback with empathy.
• Coordinate VIP arrivals, departures, and special needs with multiple teams.
• Collaborate with Front Desk, Concierge, Housekeeping, Engineering and F&B to ensure seamless service.
• Uphold luxury brand standards, grooming, etiquette and customer care.
• Ensure confidentiality and compliance with hotel policies and brand programs.

Skills

Interpersonal skills

Emotional intelligence

Problem solving

Organizational skills

MS Office

English

Chinese

Education

Hospitality management degree

Diploma in related field

Tools

Opera PMS

Job description

RAFFLES is seeking a seasoned Guest Relations professional to elevate the in-house guest experience at a luxury property in Medina. You will lead personalization efforts, coordinate VIP services, and collaborate across Front Office, Concierge, Housekeeping and F&B to ensure flawless service.

A pre-opening background is a strong plus and English/Chinese fluency is essential. The role emphasizes discretion, brand representation, and seamless coordination to deliver unforgettable stays for