Lux Guest Relations Agent - Chinese Speaker (VIP)

Raffles; Umluj; On-site; SAR 180,000 - 300,000; Full time

Job summary

Raffles The Red Sea is seeking a Guest Relations Agent fluent in English and Chinese to deliver tailored, luxurious service to discerning guests. You will recognize VIPs, personalize interactions, and coordinate with Front Desk, Concierge, and F&B to ensure seamless experiences.

The role requires 2–3 years in guest relations or related luxury hotel settings, a hospitality degree preferred, and flexibility to work shifts including weekends and holidays.

Qualifications

• Minimum 2–3 years in Guest Relations or related roles at luxury hotels
• Degree or diploma in Hospitality Management preferred
• Experience with property management systems (Opera or equivalent) is an advantage
• Excellent interpersonal and communication skills
• High emotional intelligence and strong problem-solving ability
• Fluency in English and Chinese required; additional languages are a strong advantage
• Strong organizational ability and attention to detail

Responsibilities

• Welcome and engage guests in a warm, refined manner, ensuring recognition of returning guests, VIPs, and special occasions
• Personalize interactions by identifying guest preferences and emotional cues
• Maintain detailed guest profiles, recording preferences and feedback for future stays
• Serve as the primary contact for in-house guests and handle feedback with empathy and professionalism
• Coordinate bespoke amenities and experiences with Concierge, Butler Service, and F&B teams
• Coordinate arrival, in-house, and departure arrangements for VIPs and long-stay guests
• Ensure VIP amenities and touches are delivered accurately and on time
• Act as liaison between guests and hotel management and escalate when appropriate
• Work with Front Desk, Concierge, Housekeeping, Engineering, and F&B to ensure seamless service delivery
• Uphold grooming, etiquette, and communication standards of the brand

Skills

English

Chinese

Interpersonal skills

Emotional intelligence

Communication skills

Hospitality

Problem solving

Education

Hospitality degree or related field

Tools

Opera PMS

Hotel systems

Microsoft Office

Job description

Raffles The Red Sea is seeking a Guest Relations Agent fluent in English and Chinese to deliver tailored, luxurious service to discerning guests. You will recognize VIPs, personalize interactions, and coordinate with Front Desk, Concierge, and F&B to ensure seamless experiences.

The role requires 2–3 years in guest relations or related luxury hotel settings, a hospitality degree preferred, and flexibility to work shifts including weekends and holidays.