Guest Relations Agent

Accor; Medina; On-site; SAR 60,000 - 90,000; Full time

Job summary

Accor is seeking a Front Office Guest Relations professional in Medina, Saudi Arabia. You will welcome guests with warmth, assist with inquiries, directions, and local recommendations, and provide personalized service to create memorable experiences.

The role includes escorting VIPs and special guests when required, maintaining a visible lobby presence, and promoting hotel facilities and events. The candidate should have a hospitality diploma/degree, excellent English communication, and strong

Qualifications

• Diploma or degree in hospitality or related field.
• Minimum 1 year relevant experience.
• Excellent communication skills in English.
• Strong interpersonal skills.

Responsibilities

• Welcome guests with warmth and professionalism in the lobby and at arrival/departure.
• Assist guests with inquiries, directions, hotel information and local recommendations.
• Anticipate guest needs and provide personalized service to create memorable experiences.
• Escort VIPs, long-stay guests, and guests celebrating special occasions as required.
• Promote hotel facilities, services, dining outlets, wellness offerings and special events; assist with reservations as needed.

Skills

English proficiency

Interpersonal skills

Education

Hospitality diploma/degree

Job description

Welcome guests with warmth and professionalism upon arrival and departure Act as a key point of contact in the lobby assisting guests with inquiries directions hotel information and local recommendations Anticipate guest needs and provide personalized service to create memorable experiences Escort VIPs long-stay guests and special occasion guests when required Maintain a visible presence in the lobby and public areas to proactively engage with guests Assist guests with transportation arrangements restaurant reservations and other requests Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution Promote hotel facilities services dining outlets wellness offerings and special events

Raffles amp Fairmont the Red Sea positioned in the kingdom s groundbreaking Red Sea Project will provide visitors access to two nature-focused resorts With 361 rooms 11 distinct dining concepts including overwater restaurant with views of the Red Sea and the mangroves and a Spa

Qualifications

Diploma and Degree from preferably hospitality or related field Minimum 1 year relevant experience Excellent communication skills in English Possesses strong interpersonal skills Qualifications Diploma and Degree from preferably hospitality or related field. Minimum 1 year relevant experience. Excellent communication skills in English. Possesses strong interpersonal skills.