Trusted Client Service & Strategy Analyst

JPMorganChase; Riyadh Region; On-site; SAR 80,000 - 120,000; Full time

Job summary

J.P. Morgan is seeking a Client Service Analyst to act as a trusted advisor to a designated portfolio of Treasury Services Clients. The role focuses on maintaining 100% client satisfaction by addressing service and operating issues and opportunities.

The successful candidate will develop partnerships, promote self-service tools, and identify process improvements while coordinating with Sales, Operations, Product, and Technology teams to mitigate risk and enhance client outcomes.

Qualifications

• Excellent verbal and written communication skills.
• Dual-ability to work effectively as both a team player and alone.
• Language needed is Arabic and English speaking.

Responsibilities

• Develops, maintains and broadens partnerships with Clients; understands Clients' business to predict their needs and provide appropriate solutions
• Becomes the Clients' trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales, Operations, Product, Technology)
• Identifies and escalates potential risk associated with Client activities
• Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Skills

Communication skills

Client service

Negotiation skills

Organizational skills

Bilingual Arabic/English

Team player

Under pressure

Portfolio management

Stakeholder management

Risk awareness

Job description

J.P. Morgan is seeking a Client Service Analyst to act as a trusted advisor to a designated portfolio of Treasury Services Clients. The role focuses on maintaining 100% client satisfaction by addressing service and operating issues and opportunities.

The successful candidate will develop partnerships, promote self-service tools, and identify process improvements while coordinating with Sales, Operations, Product, and Technology teams to mitigate risk and enhance client outcomes.