Client Service Analyst

JPMorgan Chase & Co.; Riyadh; On-site; SAR 134,000 - 223,000; Full time

Job summary

JPMorgan Chase & Co. in Saudi Arabia is seeking a Client Service Analyst to act as a trusted advisor to our Treasury Services clients within the Wholesale Payments team. You will maintain and enhance service quality for a designated portfolio, address issues, promote self-service tools, and identify cross-sell opportunities.

Bilingual Arabic and English skills are required. Collaborating with Sales, Operations and Product teams, you will help implement client plans and ensure risk controls are

Qualifications

• Excellent verbal and written communication skills.
• Ability to work under pressure whilst maintaining a professional manner.
• Dual-ability to work effectively as both a team player and alone.
• Demonstration of cultural sensitivity and awareness.
• Proven negotiation skills.
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines.
• Ability to develop and mobilize internal networks and resources.
• Ability to effectively use and manage multiple systems.
• Client service and portfolio management experience.
• Language needed is Arabic and English speaking.

Responsibilities

• Develops, maintains and broadens partnerships with Clients; understands Clients' business to predict their needs and provide appropriate solutions
• Becomes the Clients' trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales, Operations, Product, Technology)
• Identifies and escalates potential risk associated with Client activities
• Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Skills

Communication

Under pressure

Team player

Cultural awareness

Negotiation

Multi-priority

Client service

Bilingual Arabic/English

Job description

Join our team as a Client Service Analyst and become a trusted advisor to our clients.

As a Client Service Account Manager (Analyst) within J.P. Morgan Wholesale Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Job responsibilities

• Develops, maintains and broadens partnerships with Clients; understands Clients' business to predict their needs and provide appropriate solutions
• Becomes the Clients' trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales, Operations, Product, Technology)
• Identifies and escalates potential risk associated with Client activities
• Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

• Excellent verbal and written communication skills
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilize internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service and portfolio management experience
• Language needed is Arabic and English speaking

Preferred qualifications, capabilities, and skills

• Knowledge and understanding of Payments products, processes and risk policies nice to have