Strategic Client Service Analyst – Payments

JPMorganChase; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

J.P. Morgan in Riyadh is seeking a Client Service Analyst (Analyst) for the Wholesale Payments team to maintain and enhance best-in-class service for a portfolio of top-tier treasury clients.

You will act as the clients' trusted adviser, collaborate with Sales, Operations, Product and Technology, and identify opportunities to improve processes and cross-sell solutions. This is a full-time on-site position with strong career growth potential.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work effectively under pressure whilst maintaining a professional manner.
• Dual-ability to work effectively as both a team player and alone.
• Demonstration of cultural sensitivity and awareness.
• Proven negotiation skills.
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines.
• Ability to develop and mobilize internal networks and resources.
• Ability to effectively use and manage multiple systems.
• Client service and portfolio management experience.
• Language needed is Arabic and English speaking.

Responsibilities

• Develops, maintains and broadens partnerships with Clients; understands Clients' business to predict their needs and provide appropriate solutions
• Becomes the Clients' trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales, Operations, Product, Technology)
• Identifies and escalation potential risk associated with Client activities
• Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Skills

Verbal & written communication

Work under pressure

Team and independent work

Cultural sensitivity

Negotiation skills

Organizational skills

Networking internal resources

Systems proficiency

Client service experience

Bilingual: Arabic/English

Job description

J.P. Morgan in Riyadh is seeking a Client Service Analyst (Analyst) for the Wholesale Payments team to maintain and enhance best-in-class service for a portfolio of top-tier treasury clients.

You will act as the clients' trusted adviser, collaborate with Sales, Operations, Product and Technology, and identify opportunities to improve processes and cross-sell solutions. This is a full-time on-site position with strong career growth potential.