Client Service Analyst at JPMorganChase

JPMorganChase; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

J.P. Morgan in Riyadh is seeking a Client Service Analyst (Analyst) for the Wholesale Payments team to maintain and enhance best-in-class service for a portfolio of top-tier treasury clients.

You will act as the clients' trusted adviser, collaborate with Sales, Operations, Product and Technology, and identify opportunities to improve processes and cross-sell solutions. This is a full-time on-site position with strong career growth potential.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work effectively under pressure whilst maintaining a professional manner.
• Dual-ability to work effectively as both a team player and alone.
• Demonstration of cultural sensitivity and awareness.
• Proven negotiation skills.
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines.
• Ability to develop and mobilize internal networks and resources.
• Ability to effectively use and manage multiple systems.
• Client service and portfolio management experience.
• Language needed is Arabic and English speaking.

Responsibilities

• Develops, maintains and broadens partnerships with Clients; understands Clients' business to predict their needs and provide appropriate solutions
• Becomes the Clients' trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales, Operations, Product, Technology)
• Identifies and escalation potential risk associated with Client activities
• Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Skills

Verbal & written communication

Work under pressure

Team and independent work

Cultural sensitivity

Negotiation skills

Organizational skills

Networking internal resources

Systems proficiency

Client service experience

Bilingual: Arabic/English

Job description

JOB DESCRIPTION

الرياض, S01, SA.

Join our team as a Client Service Analyst and become a trusted advisor to our clients.

As a Client Service Account Manager (Analyst) within J.P. Morgan Wholesale Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities. This Full time on site position offers great opportunities for career growth.

Job responsibilities

• Develops, maintains and broadens partnerships with Clients; understands Clients' business to predict their needs and provide appropriate solutions
• Becomes the Clients' trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales, Operations, Product, Technology)
• Identifies and escalation potential risk associated with Client activities
• Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

• Excellent verbal and written communication skills
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilize internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service and portfolio management experience
• Language needed is Arabic and English speaking

Preferred qualifications, capabilities, and skills

• Knowledge and understanding of Payments products, processes and risk policies nice to have

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.