Training and Quality Manager (Saudi only)

Kempinski Hotels; Al Khobar; On-site; SAR 120,000 - 180,000; Full time

Job summary

Kempinski Hotels in Al Khobar is seeking a Training Manager to onboard, up-skill and develop the hotel team through blended learning solutions. You will ensure corporate training initiatives are implemented across the hotel and align with Kempinski standards to deliver exceptional guest service.

The role requires building and leading a Training team, coordinating with EXCOM and HODs, and continuously improving training programs and tools to uphold brand standards and drive performance.

Qualifications

• Experience in hotel learning and development preferred.
• Experience designing blended learning solutions and programs.
• Ability to partner with senior management and departments.

Responsibilities

• Establish a training network according to Kempinski standard, including spending time in operations to foster this network.
• Analyse training needs and training effectiveness.
• Ensure that all corporately developed Training BITES are reflected in hotel policies and procedures.
• Develop the Training BITE Library with Departmental Trainers for hotel-specific content.
• Embed Kempinski training programs and tools and track implementation to evaluate attendance.
• Plan, design and deliver training programs.
• Devise a training marketing strategy for back-of-house and campaigns.
• Analyse e-learning data and share insights with Management and Trainers.

Job description

Description

The overall scope of a Hotel Training is to ensure that the hotel is using the \"off-line\" as well as \"on-line\" learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the organization thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner.

The overall scope of a Hotel Training is to ensure that the hotel is using the \"off-line\" as well as \"on-line\" learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the organization thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner.

Department: Human Resources & Training

Location: Saudi Arabia - Al Khobar

The Training Manager is responsible successfully on-board, skill and develop the hotel team through well designed and operationally viable blended learning solutions and ensure that every corporate training initiative has been successfully implemented and each hotel employee is to developed in both skills and competencies to deliver a consistent beautiful performance that creates a signature differentiation for our brand in the luxury hotel segment, and further positioning Kempinski as the employer of choice.

Key Responsibilities

• Establish a training network according to Kempinski standard, including spending time in operations to foster this network.


• Analyse training needs and training effectiveness.


• Ensure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures


• Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES


• Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants.


• Plan, design and deliver training programmes.


• Devise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.


• Analyse the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.


• Coach and train managers and Departmental Trainers to improve departmental performance.


• Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program.


• Organise and supervise Kempinski DNA and brand immersion activities.


• Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.


• Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solution.


• Train and develop Training team members.


• Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management


• Identify potential training talent and propose & foster Master Trainer candidates.


• Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report


• In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.


• Lead by example and promote Kempinski’s core values.


• Prepare the yearly Business Plan and Budget for the Training Department in line with all company Brand Standards together with the Heads of Department and ExCom team.


• Ensure that an objective Self Audit (using the Kempinski Training Peer & Self Audit Tool) is completed at least once per year


• Promote and implement Kempinski Corporate Training policies and procedures.


• Establish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities.


• Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.


• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.