Title Senior Associate, Infrastructure and Jirah (ICD)

SDGs @ IsDB Group

Jeddah

On-site

SAR 180,000 - 240,000

Full time

5 days ago

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Job summary

ICD - Islamic Corporation for the Development of the Private Sector seeks an experienced Senior Associate to administer and govern the Atlassian stack across the organization in Jeddah. The role covers Jira Service Management, Jira Software, Confluence, and related integrations, with a focus on workflows, permissions, automation, and performance.

You will provide user support and training, drive adoption, and contribute to continuous improvement while ensuring platform security and stability

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
Master’s degree in a relevant field or a relevant professional certification is required.
Hands-on experience with Jira Service Management, Jira Software, and Confluence.

Responsibilities

Provide dedicated administration and ongoing support of the ICD Atlassian platform, including Jira Service Management, Jira Software, Confluence, and related integrations.
Manage platform configurations, workflows, automation, permissions, and other administrative requirements.
Ensure governance, security, stability, and performance of the Atlassian ecosystem.
Provide user support and training to facilitate effective platform utilization.
Support successful implementation, rollout, and operationalization of the ICD Atlassian platform.
Identify opportunities to improve platform utilization and drive continuous improvement.

Education

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field

Master’s degree in a relevant field or a relevant professional certification

Tools

Jira Service Management

Jira Software

Confluence

Job description

Senior Associate, Infrastructure and Jirah (ICD)

Requisition ID: 5961

Overview

Business Unit: ICD - Islamic Corporation for the Development of the Private Sector Department: Corporate Services & Communication Grade: E1 Country: Saudi Arabia Location: ICD Headquarter, Jeddah Contract Type: Fixed-Term, International Closing Date: 11-Nov-2026 Reporting Relationships: Division Manager, Digitalization and IT Support

Job Purpose

This role is responsible for the administration, configuration, governance, and ongoing support of ICD’s Atlassian ecosystem, including Jira Service Management, Jira Software, Confluence, and related integrations. The incumbent will manage workflows, automation, permissions, system performance, and user support to ensure a stable, secure, and effectively governed platform.

Key Accountabilities

Atlassian Platform Administration, Governance & Support

Provide dedicated administration and ongoing support of the ICD Atlassian platform, including Jira Service Management, Jira Software, Confluence, and related integrations.
Manage platform configurations, workflows, automation, permissions, and other administrative requirements.
Ensure appropriate governance and controlled administration of the Atlassian ecosystem.
Ensure platform stability, security, performance, and effective ongoing operation.
Provide user support and address platform-related queries and operational requirements.
Provide user training and guidance to facilitate effective utilization of the platform.

Platform Implementation, Adoption & Continuous Improvement

Support the successful implementation, rollout, and operationalization of the ICD Atlassian platform.
Support the continued adoption and effective utilization of the platform across the organization.
Manage and enhance workflows, automation, and configurations based on evolving operational needs.
Identify opportunities to improve platform utilization and effectiveness.
Support continuous improvement of the Atlassian ecosystem to meet organizational requirements.

Platform Sustainability & Internal Capability

Provide dedicated internal ownership for the ongoing administration, configuration, governance, and support of the Atlassian ecosystem.
Strengthen internal capability to support the long-term sustainability of the platform.
Reduce dependency on external consultants for ongoing platform administration and support

User Support and Training

Provide ongoing support to users of the Atlassian platform and address platform-related queries and requirements.
Provide user training and guidance to facilitate effective utilization of Jira Service Management, Jira Software, and Confluence.
Support the continued adoption and effective use of the Atlassian platform across the organization.
Assist users in effectively utilizing relevant workflows, automation, and platform functionalities.

Academic and Professional Qualifications

At least one (1) year of experience in IT systems and platform administration, with practical experience in the administration and configuration of Atlassian solutions.
Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
Master’s degree in a relevant field or a relevant professional certification is required.
Hands-on experience with Jira Service Management, Jira Software, and Confluence, including workflows, automation, permissions, and platform configurations.
Experience in supporting the implementation, operationalization, and continuous improvement of technology platforms.
Experience in providing user support and training to promote effective platform adoption and utilization.
Good understanding of platform governance, security, stability, performance, and sustainable administration.
Capable of communicating in English. Whereas proficiency in Arabic or and/or French is preferred.

Skills & Necessary Knowledge

Core Behavioural