Senior Associate, Infrastructure and Jirah (ICD)

Islamic Development Bank (IsDB); Jeddah; On-site; SAR 180,000 - 300,000; Full time

Job summary

Islamic Development Bank (IsDB) is seeking a Senior Associate to administer and govern ICD’s Atlassian ecosystem from Jeddah. You will manage Jira Service Management, Jira Software, and Confluence, focusing on workflows, automation, permissions, and platform efficiency.

Responsibilities include training users, ensuring platform reliability, and driving adoption across the organization while supporting continuous improvement of IT services and governance.

Qualifications

• Experience in Atlassian administration including Jira Service Management, Jira Software, and Confluence.
• Experience with workflows, automation, permissions, and platform configurations.
• Strong governance, security, stability, and performance focus.
• English communication skills; Arabic/French preferred.

Responsibilities

• Administer and support the ICD Atlassian platform and integrations.
• Manage configurations, workflows, automation, and permissions.
• Ensure governance, security, and platform stability.
• Provide user support and training to promote effective usage.
• Support platform adoption and continuous improvement across the organization.
• Collaborate with divisions to operationalize Atlassian solutions.

Skills

IT Systems Administration

IT Service Management

Systems Configuration & Automation

IT Security & Access Management

Technical Troubleshooting & User Suppo

Education

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field

Master’s degree in a relevant field or a relevant professional certification

Tools

Jira Service Management

Jira Software

Confluence

Job description

OVERVIEW

Title: Senior Associate, Infrastructure and Jirah (ICD)
Requisition ID: 5961
Business Unit: ICD - Islamic Corporation for the Development of the Private Sector
Department: Corporate Services & Communication
Grade: E1
Country: Saudi Arabia
Location: ICD Headquarter, Jeddah
Contract Type: Fixed-Term, International
Closing Date: 11-Nov-2026
Reporting Relationships: Division Manager, Digitalization and IT Support

JOB PURPOSE

This role is responsible for the administration, configuration, governance, and ongoing support of ICD’s Atlassian ecosystem, including Jira Service Management, Jira Software, Confluence, and related integrations. The incumbent will manage workflows, automation, permissions, system performance, and user support to ensure a stable, secure, and effectively governed platform.

Atlassian Platform Administration, Governance & Support

• Provide dedicated administration and ongoing support of the ICD Atlassian platform, including Jira Service Management, Jira Software, Confluence, and related integrations.


• Manage platform configurations, workflows, automation, permissions, and other administrative requirements.


• Ensure appropriate governance and controlled administration of the Atlassian ecosystem.


• Ensure platform stability, security, performance, and effective ongoing operation.


• Provide user support and address platform-related queries and operational requirements.


• Provide user training and guidance to facilitate effective utilization of the platform.

Platform Implementation, Adoption & Continuous Improvement

• Support the successful implementation, rollout, and operationalization of the ICD Atlassian platform.


• Support the continued adoption and effective utilization of the platform across the organization.


• Manage and enhance workflows, automation, and configurations based on evolving operational needs.


• Identify opportunities to improve platform utilization and effectiveness.


• Support continuous improvement of the Atlassian ecosystem to meet organizational requirements.

Platform Sustainability & Internal Capability

• Provide dedicated internal ownership for the ongoing administration, configuration, governance, and support of the Atlassian ecosystem.


• Strengthen internal capability to support the long‑term sustainability of the platform.


• Reduce dependency on external consultants for ongoing platform administration and support

User Support and Training

• Provide ongoing support to users of the Atlassian platform and address platform-related queries and requirements.


• Provide user training and guidance to facilitate effective utilization of Jira Service Management, Jira Software, and Confluence.


• Support the continued adoption and effective use of the Atlassian platform across the organization.


• Assist users in effectively utilizing relevant workflows, automation, and platform functionalities.

ACADEMIC AND PROFESSIONAL QUALIFICATIONS

• At least one (1) year of experience in IT systems and platform administration, with practical experience in the administration and configuration of Atlassian solutions.


• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.


• Master’s degree in a relevant field or a relevant professional certification is required.


• Hands‑on experience with Jira Service Management, Jira Software, and Confluence, including workflows, automation, permissions, and platform configurations.


• Experience in supporting the implementation, operationalization, and continuous improvement of technology platforms.


• Experience in providing user support and training to promote effective platform adoption and utilization.


• Good understanding of platform governance, security, stability, performance, and sustainable administration.


• Capable of communicating in English. Whereas proficiency in Arabic or and/or French is preferred.

SKILLS & NECESSARY KNOWLEDGE

Core Behavioural

• Innovation and Initiatives


• Change Management


• Developing People Capability


• Partnership Management


• Strategic Thinking


• Self-Effectiveness

Technical

• IT Systems Administration


• IT Service Management


• Systems Configuration & Automation


• IT Security & Access Management


• Technical Troubleshooting & User Support