TechOps API Support Intern (Arabic)

leantech; Riyadh; On-site; SAR 39,000 - 56,000; Part time

Benefits offered by this job

Private healthcare

Flexible office hours

Equity stake for team members

Job summary

Lean is seeking a Customer Support Intern to diagnose client issues, investigate API problems, and assist with proactive monitoring. You’ll learn from senior engineers, contribute to alerts and dashboards, and document solutions for clients.

The role emphasizes API familiarity, SQL basics, and strong technical writing, with Arabic fluency and ownership of issues throughout the process.

Qualifications

• Degree in Computer Science, Software Engineering, Information Systems, or related field.
• Hands-on API experience, ideally with Postman.
• Basic SQL with SELECT, JOIN, and aggregation.
• Read logs and follow code in at least one language.
• Arabic fluency (native or advanced).
• Understanding of client-server systems and OAuth.
• Evidence of debugging something on your own initiative.
• Clear technical writing and ability to explain problems.
• Ownership and persistence on issues.
• Interest in fintech, payments, or open banking.

Responsibilities

• Respond to client issues via Plain, Slack, MS Teams and email.
• Investigate and triage API and product issues using Elasticsearch, SQL, Postman.
• Escalate bugs and feature requests to engineering and product with context.
• Document recurring issues as FAQs, runbooks, or client guides.
• Shadow incident response and on-call rotations.
• Run basic QA during triage to classify issues as bug/configuration/client-side.
• Collaborate with senior engineers on proactive monitoring and improvements to alerts/dashboards.
• Provide feedback to improve the AI support agent.
• Flag gaps in processes and propose fixes.
• Work with senior support engineers on proactive monitoring and improvements.

Skills

API calls

Postman

SQL basics

Read logs & code

Arabic fluency

OAuth knowledge

Debugging solo

Technical writing

Ownership

Fintech interest

Education

CS/SE/IS degree

Tools

Postman

Job description

Lean is seeking a Customer Support Intern to diagnose client issues, investigate API problems, and assist with proactive monitoring. You’ll learn from senior engineers, contribute to alerts and dashboards, and document solutions for clients.

The role emphasizes API familiarity, SQL basics, and strong technical writing, with Arabic fluency and ownership of issues throughout the process.