IT Operations Specialist

abdul hadi abdullah al-qahtani & sons beverage company (aqs-pepsi); Saudi Arabia; On-site; SAR 67,000 - 100,000; Full time

Job summary

abdul hadi abdullah al-qahtani & sons beverage company (aqs-pepsi) is seeking an IT Support professional in Saudi Arabia to provide technical assistance to end users and manage IT incidents. The role covers troubleshooting hardware, software, and network issues, while maintaining IT assets and ensuring compliance across endpoints.

The candidate should have 2+ years of experience in computer technical support, strong English skills, and a basic understanding of ITSM practices and ticketing

Qualifications

• 2+ years of experience in computer technical support.
• Strong knowledge of ITSM and ticketing systems.
• Proficient in Active Directory and Outlook.
• Basic networking, printers, and scanners knowledge.
• Good written and spoken English; ITIL/A+ or equivalent certification preferred.

Responsibilities

• Provide technical support to end users.
• Troubleshoot hardware, software, and network issues.
• Maintain IT assets and inventory.
• Support IT systems and services.
• Ensure endpoint security and compliance.
• Manage IT incidents and service requests.
• Support user onboarding and offboarding.

Skills

ITSM

Active Directory

Outlook

Printers & Scanners

English proficiency

Tools

ITSM Ticketing System

Job description

Job Responsibilities:

• Provide technical support to end users
• Troubleshoot hardware, software, and network issues
• Maintain IT assets and inventory
• Support IT systems and services
• Ensure endpoint security and compliance
• Manage IT incidents and service requests
• Support user onboarding and offboarding

Qualifications:

• 2 + years (Junior) of experience in computer technical support

Skills:

• Good technical knowledge of ITSM, IT Ticketing Systems, Active Directory, Outlook, Printers & Scanners, etc.
• Ability to diagnose and resolve basic technical issues
• Good level of English in writing, reading, and speaking
• Knowledge or certification in ITIL, A+, or any equivalent certification