Technical Support Specialist: Fast-Paced IT Help Desk

2P Perfect Presentation

Riyadh

On-site

SAR 67,000 - 95,000

Full time

19 hours ago

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Job summary

2P Perfect Presentation in Riyadh is seeking a Technical Support Specialist to provide high-quality IT support. You will assist end users in a fast-paced environment, resolving hardware, software, and network issues with strong troubleshooting and communication skills.

The role requires a diploma or bachelor's in computer science/IT, advanced English, and at least 1 year of help desk experience. Familiarity with IT ticketing systems and remote support tools is preferred.

Qualifications

Diploma or Bachelor's degree in computer science, IT, or related field.
Advanced English language skills.
Minimum of 1 year of experience in an IT Help Desk or similar role.
Strong knowledge of computer systems, hardware, software, and network connectivity.

Responsibilities

Provide technical support for hardware, software, and network-related issues.
Diagnose and troubleshoot technical problems efficiently.
Respond to support requests via ticketing systems, phone, or email.
Install, configure, and maintain computer systems and applications.
Support remote users using remote access tools.
Document issues, resolutions, and processes in the ticketing system.
Collaborate with IT teams to escalate and resolve complex issues.
Ensure a high level of customer satisfaction through effective communication and follow-up.