Technical Support

Join Solutions; Riyad Al Khabra; On-site; SAR 67,000 - 112,000; Full time

Job summary

A technology services firm in Saudi Arabia is looking for a Technical Support Specialist. This role is critical for ensuring that all technical aspects function optimally, involving tasks like handling support cases, updating the website, and improving systems. Candidates should have a Bachelor's degree in computer science or a related field and can be fresh graduates or those out of work for over 3 months. Join us to enhance our technical capabilities.

Qualifications

• Fresh graduate or out of work for more than 3 months.
• Fresh GraduateOR out of work for more than 3 months.

Responsibilities

• Handle customer technical support cases through phone and email submissions.
• Update the company website with tech tips and brief documents.
• Evaluate system potential through assessing compatibility of new programs with existing programs.
• Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.
• Maintain system functionality by testing computer components.
• Achieve computer system objectives through collecting relevant data, identifying and evaluating options, and suggesting a course of action.
• Maintain client confidence by keeping their information confidential.
• Prepare reference material for users by drafting operation instructions.

Skills

Customer support

Technical troubleshooting

Education

Bachelor's degree in computer science or related degree

Job description

WE are Looking for A TechnicalSupport ‘National Saudi’ Specialist’s role in a firm is crucial to itsoperation. They ensure that all technical aspects are functioning optimally.Technical hiccups can affect a company’s performance. Therefore, a TechnicalSupport Specialist’s duties and responsibilities may revolve around maximizingcomputer system capabilities and making recommendations like the following:

Responsibilities

• Handlingcustomer technical support cases through phone and email submission
• Updating thecompany website with tech tips and brief documents
• Evaluatingsystem potential through assessing compatibility of new programs with existingprograms
• Improvingexisting programs by evaluating objectives and specifications, reviewingproposed changes and making recommendations
• Maintainingsystem functionality by testing computer components
• Achievingcomputer stem objectives through collecting relevant data, identifying andevaluating options and suggesting a course of action
• Maintain clientconfidence by keeping their information confidential
• Preparingreference material for users by drafting operation instructions

Qualifications

• Bachelor'sdegree in computer science or related degree.
• Fresh GraduateOR out of work for more than 3 months.