Technical Solution Specialist Upstream MENA

Sartorius; Medina; On-site; SAR 180,000 - 240,000; Full time

Job summary

Sartorius is seeking a highly skilled bioprocess-focused technical expert to assess customer requirements, validate solution concepts, and deliver application training with distributor engagement. This role accelerates adoption of Sartorius technologies across customer environments.

The candidate will collaborate across matrix teams, translate requirements into viable solutions, and support ongoing customer success with strong English and Arabic communication skills.

Qualifications

• Master's degree in biotechnology, biochemistry, life sciences, engineering, or related field.
• Proven experience in bioprocessing, application support or customer-facing scientific roles.
• Strong bioprocess manufacturing process knowledge and solution design.
• Experience with technical consultations, trials, demonstrations, and implementations.
• Ability to collaborate with distributors, commercial teams and technical experts.
• Fluent in English and Arabic for regional engagement.

Responsibilities

• Assess customer requirements through technical consultations, applications discussions, presentations, trainings, trials and demonstrations.
• Configure and validate technical solution concepts through application expertise, process knowledge and product evaluations.
• Provide technical guidance and application expertise during customer and distributor engagements.
• Resolve application challenges through root-cause analysis, implementation support and coordination with internal experts.
• Document application findings, limitations and feedback through reporting and knowledge-sharing processes.
• Deliver technical training and knowledge transfer to customers and channel partners.

Skills

Bioprocessing

Application support

Technical consulting

Customer-facing roles

Presentation skills

Stakeholder management

English and Arabic

Team collaboration

Education

Master's degree in Biotechnology/Biochemistry/Life Sciences/Engineering or related field

Job description

This role assesses customer requirements validates technical solution concepts delivers technical training and provides application expertise through customer and distributor engagements to accelerate adoption of Sartorius technologies

Grow with us

Your Responsibilities

• Assess customer requirements through technical consultations application discussions presentations trainings trials and demonstrations to increase the volume of validated solution recommendations available for handover to authorized commercial channels
• Configure and validate technical solution concepts through application expertise process knowledge and product-specific evaluations to accelerate adoption of Sartorius technologies within customer environments
• Provide technical guidance and application expertise during customer and distributor engagements through troubleshooting support technical discussions and solution validation activities to strengthen confidence in Sartorius technical solutions
• Resolve application challenges through root-cause analysis implementation support and coordination with internal technical experts to improve customer retention
• Document application findings technical limitations and customer feedback through structured reporting and knowledge-sharing processes to improve responsiveness to emerging customer requirements and application trends
• Deliver technical training and knowledge transfer to customers and channel partners through workshops demonstrations and application support activities to accelerate independent use of Sartorius technologies

Qualification & Skills

• Master's degree in Biotechnology, Biochemistry, Life Sciences, Engineering or related field
• Proven experience in bioprocessing, application support, technical consulting or customer-facing scientific roles within life sciences
• Strong expertise in bioprocess manufacturing processes, application development and solution design
• Proven experience conducting technical consultations, trials, demonstrations and implementation support activities
• Strong capability to collaborate with distributors, commercial teams and technical experts in matrix environments
• Ability to translate customer requirements into technically viable solution recommendations
• Strong presentation, communication and stakeholder management skills
• Fluent in English and Arabic as required for regional engagement