Head of Technical Solutions & Application Specialists

Sartorius; Medina; On-site; SAR 280,000 - 480,000; Full time

Job summary

Sartorius in Medina is seeking a senior Application Specialist Leader to drive technical strategies and maximize growth through successful trials and implementations.

You will standardize trial processes, develop training SOPs, and coach distributors across the Middle East to ensure top-tier technical support and customer experience. Collaboration with Sales and Marketing will align on market opportunities and product positioning.

Qualifications

• Master's degree in biotechnology/biochemistry or related field.
• Proven leadership and cross-functional collaboration experience.
• Strong written and verbal communication in English and Arabic.

Responsibilities

• Support Sales and Specialists in evaluating opportunities and defining technical strategies.
• Standardize trial demo processes to maximize conversion from evaluation to sale.
• Create standardized training SOPs to improve customer experience and adoption.
• Develop and coach distributors across the Middle East for consistent support.
• Allocate resources across regions in collaboration with Head of Sales.
• Lead resolution of complex customer technical issues and escalations.
• Develop application expertise for key portfolios and share best practices.
• Collaborate with Sales, Marketing and Business Units on market trends and needs.
• Support field marketing with technical input and evaluating initiatives.
• Assist product positioning with customer insights and application input.
• Maintain relationships with customers, application experts and KOLs.
• Create training plans to strengthen technical, commercial and communication skills.
• Coach and develop the Application Specialist team and plan succession.
• Foster a high-performance culture with accountability and continuous improvement.

Skills

Good training and presentation skills

Fluent in English and Arabic

Strong leadership and collaboration

Problem-solving and conflict handling

Education

Master degree in biotechnology, biochemistry or life sciences

Tools

Microsoft Office

CRM

Job description

Sartorius in Medina is seeking a senior Application Specialist Leader to drive technical strategies and maximize growth through successful trials and implementations.

You will standardize trial processes, develop training SOPs, and coach distributors across the Middle East to ensure top-tier technical support and customer experience. Collaboration with Sales and Marketing will align on market opportunities and product positioning.