Technical Customer Success Manager

Dell Inc.; Saudi Arabia; On-site; SAR 360,000 - 520,000; Full time

Job summary

Dell Technologies is seeking a Technical Customer Success Manager to guide customers through service processes, lead reviews and improvement initiatives, and act as the point of contact for complex operational issues. You will ensure proactive communication and reliable delivery across the account lifecycle.

Join us to do the best work of your career and make a profound social impact as part of our Account Services Management team in Saudi Arabia.

Job description

Technical Customer Success Manager

Dell Technologies customers expectgreat thingsfrom both our products and our services. Technical Customer Success Management is all about managing and overseeing seamless service delivery processes.It’sa hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

Whatyou’llachieve:

As a Technical Customer Success Manager, you willbe responsible forguiding customers through service processes, leadingreviewsand improvement initiatives, and acting as a point of contact for complex operational issues. You will ensure proactive communication and reliable delivery.

Join us to do the best work of your career and make a profound social impact as aTechnical Customer Success Manageron ourAccount Services Managementteam.