Technical Customer Success Manager

Dell Technologies Inc.; Riyadh Region; On-site; SAR 180,000 - 300,000; Full time

Job summary

Dell Technologies Inc. in Saudi Arabia seeks a Technical Customer Success Manager to oversee service delivery and guide customers through complex processes. You will ensure smooth operations and act as a primary contact for issues, with a focus on proactive communication and reliable delivery.

Join us to lead reviews, drive improvement initiatives, and contribute to value realization for customers in account services management.

Qualifications

• Experience in technical customer success or service delivery.
• Ability to guide customers through complex service processes.
• Strong communication and stakeholder management skills.

Responsibilities

• Guide customers through service processes and ensure reliable delivery.
• Lead reviews and improvement initiatives with customers.
• Act as a point of contact for complex operational issues.
• Provide proactive communication to customers and internal teams.

Job description

Technical Customer Success Manager

Dell Technologies customers expect great things from both our products and our services. Technical Customer Success Management is all about managing and overseeing seamless service delivery processes. It's a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity - from the tactical to the strategic.

Technical Customer Success Manager

Dell Technologies customers expect great things from both our products and our services. Technical Customer Success Management is all about managing and overseeing seamless service delivery processes. It's a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity - from the tactical to the strategic.

What you'll achieve:

As a Technical Customer Success Manager, you will be responsible for guiding customers through service processes, leading reviews and improvement initiatives, and acting as a point of contact for complex operational issues. You will ensure proactive communication and reliable delivery.

Join us to do the best work of your career and make a profound social impact as a Technical Customer Success Manager on our Account Services Management team.