Customer Success Manager - AI & Cloud Growth

SAP; Riyadh Region; Hybrid; SAR 60,000 - 90,000; Full time

Job summary

SAP Academy for Customer Success offers a three‑year journey that builds accountability and productivity while preparing graduates for customer‑facing roles. The program features hands‑on experience with SAP cloud solutions, global networking, and mentorship, leading to a direct CSM role in the market after completion.

Join SAP’s Global Next Gen initiatives, with an emphasis on collaboration, inclusive culture, and continuous development.

Qualifications

• 2–3 years of experience supporting customers and driving business transformation.
• Proven ability to deliver strategic guidance and solutions that drive customer success.
• Experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English and Italian to engage with our global and local network.
• AI focus areas: (AI Adoption Mindset, Agentic AI Day‑to‑Day Practice, and Context Engineering).
• A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast‑paced, evolving environment.
• Strong problem‑solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
• Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.
• A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results‑oriented approach and the courage to take initiative.

Responsibilities

• Complete a 10-month learn‑apply program, with classroom and field phases, supporting the CSM team in a dynamic customer-facing function.
• Immerse yourself in multi-dimensional, experiential learning focused on digital transformation, global intelligence, human skills, business and technology acumen, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field; you will work both behind the scenes and directly with customers.

Skills

Customer Success

Account management

AI fundamentals

English

Italian

Problem solving

Project management

Communication

Cultural awareness

Job description

SAP Academy for Customer Success offers a three‑year journey that builds accountability and productivity while preparing graduates for customer‑facing roles. The program features hands‑on experience with SAP cloud solutions, global networking, and mentorship, leading to a direct CSM role in the market after completion.

Join SAP’s Global Next Gen initiatives, with an emphasis on collaboration, inclusive culture, and continuous development.