Customer Success Manager

DXC Technology Company; Riyadh; On-site; SAR 320,000 - 520,000; Full time

Job summary

DXC Technology Company in Riyadh seeks a seasoned Senior Account Manager to lead strategic client relationships and drive revenue growth, renewals, and pipeline development. You will own client outcomes and work with cross-functional teams to deliver DXC’s technology and managed services effectively.

Requires 7+ years in account management or leadership roles, with strong commercial acumen, executive communication, and stakeholder management skills. Bachelor’s degree; PMP advantageous.

Qualifications

• 7+ years of relevant industry experience, including at least 3 years in a similar client/account management, account delivery, or leadership role.
• Strong commercial and sales mindset with proven experience in revenue growth and opportunity development.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage and grow strategic client accounts with responsibility for revenue growth, margin performance, renewals, pipeline development, TCV, and client satisfaction/NPS.
• Build and maintain relationships with senior client stakeholders as the Voice of the Client and respond to evolving business needs.
• Identify and develop new business, cross-sell, and up-sell opportunities across DXC’s offerings.
• Lead renewal readiness and contract renewal activities in collaboration with sales, delivery, and technical teams.
• Develop and execute strategic account plans with Client Partners, Sales teams, and cross-functional groups.
• Lead day-to-day account and service delivery, ensuring delivery quality and achievement of client outcomes.
• Drive revenue and margin forecasting, budgeting, cost control, and updates to senior leadership.
• Work with delivery teams to optimize resources, onshore/offshore delivery mix, costs, and margins.
• Coordinate a virtual, cross-functional team to support the account and align across functions.
• Define, track, and manage performance against key metrics including Revenue, Margin, TCV, Pipeline, delivery, and NPS.

Skills

Strategic account management

Revenue growth

Stakeholder management

Leadership

Cross-functional collaboration

Communication skills

Sales mindset

Education

Bachelor's degree in a relevant field

Advanced degree or PMP certification advantageous

Job description

• Manage and grow strategic client accounts, with responsibility for revenue growth, margin performance, renewals, pipeline development, TCV, and client satisfaction/NPS.
• Build and maintain strong relationships with senior client stakeholders, acting as the Voice of the Client and ensuring DXC understands and responds to evolving business needs.
• Identify and develop new business, cross-sell, and up-sell opportunities across DXC’s technology, consulting, and managed services offerings.
• Lead renewal readiness and contract renewal activities, working closely with sales, commercial, delivery, and technical teams.
• Develop and execute strategic account plans in collaboration with Client Partners, Sales teams, Industry SMEs, technical teams, and delivery organizations.
• Lead the day-to-day account and service delivery, ensuring delivery quality, operational excellence, issue resolution, and achievement of agreed client outcomes.
• Drive revenue and margin forecasting, budgeting, cost control, and overall commercial performance, providing regular updates to senior leadership.
• Work closely with delivery teams to optimize resource utilization, automation, onshore/offshore delivery mix, costs, and margins.
• Lead and coordinate a virtual, cross-functional team of DXC professionals supporting the account, ensuring alignment across sales, delivery, technical, commercial, and industry functions.
• Define, track, and manage performance against key account metrics, including Revenue, Margin, TCV, Pipeline, delivery performance, and NPS.
• Stay current with relevant industry trends, technologies, and market developments and incorporate them into account strategies and opportunity development.
• Bring 7+ years of relevant industry experience, including at least 3 years in a similar client/account management, account delivery, or leadership role.
• Demonstrate a strong commercial and sales mindset, with proven experience in revenue growth, opportunity development, strategic planning, client relationship management, and team leadership.
• Possess excellent communication, stakeholder management, problem-solving, and leadership skills, with the ability to operate effectively across complex, cross-functional environments.
• Bachelor’s degree in a relevant field or equivalent combination of education and experience. An advanced degree and/or relevant professional certifications such as PMP are advantageous.