IT Helpdesk Agent - Information Systems Saudi National

Grand Hyatt; Saudi Arabia; On-site; SAR 89,000 - 167,000; Full time

Job summary

Grand Hyatt The Red Sea is seeking an Information Systems Coordinator to troubleshoot and resolve system issues, perform routine maintenance, and coordinate hardware and software installations at our facility. The role emphasizes cybersecurity awareness and keeping records of issues and resolutions.

Requirements include a university degree in information systems or computer programming, plus at least 2 years' experience in a similar role, strong problem solving, administrative and interpersonal

Qualifications

• University degree or diploma in Information Systems and/or Computer Programming.
• Networking experience would be an advantage.
• Minimum 2 years of work experience as Information Systems Coordinator or Assistant Information Systems Manager in an operation with advanced technology.
• Strong problem solving, administrative and interpersonal skills.
• Outstanding presentation and interpersonal skills.

Responsibilities

• Troubleshoot and resolve system issues for end users.
• Perform system maintenance with routine checks and patches.
• Configure new hardware and install software, ensuring compatibility.
• Provide cybersecurity awareness and guidance to users.
• Coordinate with Cluster IT Manager to implement solutions and improve IT services.
• Maintain records of issues, resolutions and system updates.
• Ensure regular backups of business data.

Skills

Troubleshooting

Interpersonal skills

Administrative skills

Problem solving

Education

University degree or diploma in Information Systems and/or Computer Programming

Job description

Summary

You will do troubleshooting and resolve System issues by diagnosing and resolving hardware, software, and network-related problems for end users. You will perform System Maintenance by routine checks, updates, and patches to keep IT infrastructure secure and operational. You will setup perform Hardware setup & Software Installations: Configuring new devices, installing applications, and ensuring compatibility with the organization's systems. Cybersecurity Awareness: Educating users on IT security best practices and assisting with security-related concerns. You will Coordinate with Cluster IT Manager to implement solutions and improve IT services. You will keep records of issues, resolutions, and system updates to support continuous improvement. You’ll ensure regular, scheduled backup of all business related, user relevant data

Organization - Grand Hyatt The Red Sea

Summary

You will do troubleshooting and resolve System issues by diagnosing and resolving hardware, software, and network-related problems for end users. You will perform System Maintenance by routine checks, updates, and patches to keep IT infrastructure secure and operational. You will setup perform Hardware setup & Software Installations: Configuring new devices, installing applications, and ensuring compatibility with the organization's systems. Cybersecurity Awareness: Educating users on IT security best practices and assisting with security-related concerns. You will Coordinate with Cluster IT Manager to implement solutions and improve IT services. You will keep records of issues, resolutions, and system updates to support continuous improvement. You’ll ensure regular, scheduled backup of all business related, user relevant data

Qualifications

Ideally with a university degree or diploma in Information Systems and/or Computer Programming. Networking experience would be an advantage. Minimum 2 years work experience as Information Systems Coordinator or Assistant Information Systems Manager in an operation with advanced technology. Good problem solving, administrative and interpersonal skills are a must. Outstanding presentation and interpersonal skills.