Strategic Territory Sales Leader

DHL; Riyad Al Khabra; On-site; Confidential; Full time

Benefits offered by this job

Career development

Great culture & colleagues

Benefits program

Job summary

DHL is seeking a Territory Manager for RUH to drive revenue generation in the assigned sales territory. You will develop, service, retain existing customers and attract new business opportunities in a fast-paced, multinational environment.

Reporting to the Direct Sales Manager, you will maintain professional relationships, manage inquiries, monitor credit issues and coordinate across departments to ensure top service and sustained growth for DHL customers in Saudi Arabia.

Qualifications

• Telephone / Sales experience in a multinational company with customer interface experience essential.
• 1 to 2 years of DHL experience (if transferred within)
• Good command of English; Arabic an advantage.
• Excellent verbal communication skills and interpersonal style.
• Proven ability to work under pressure in a fast paced, time sensitive environment.
• Numerically literate.

Responsibilities

• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
• Ensure that a high level of professional rapport is developed and maintained with all customers.
• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required.
• Maintain a regular call cycle to existing DHL Customers to build strong, multi-level relationships within the company to maintain existing DHL sales revenue as customers continue to trade.
• Probe, question and understand completely the customers' needs and requirements to understand where DHL's service offering can add value to the customers' business.
• Identify potential and negotiate and persuade accordingly existing customers to maximize their use of DHL's services to generate additional sales revenue from existing customers, in a profitable manner.
• Liaise with every department that is responsible for customers.
• Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional (sales) profitable revenue from new customers.
• Monitor credit issues and liaise with Customer Accounting Department and be aware of issues with no payment and take action where necessary to ensure Outstanding money is collected.
• Update and maintain call details on COMET, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoring.
• Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently.
• Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues.

Skills

Problem Solving

Customer Orientation

Planning and Organizing

Decision Making

Results Orientation

Teamwork

Accountability

Communication Skills

Self-Management

Attention to Detail

Tools

MS Word

MS Excel

Job description

DHL is seeking a Territory Manager for RUH to drive revenue generation in the assigned sales territory. You will develop, service, retain existing customers and attract new business opportunities in a fast-paced, multinational environment.

Reporting to the Direct Sales Manager, you will maintain professional relationships, manage inquiries, monitor credit issues and coordinate across departments to ensure top service and sustained growth for DHL customers in Saudi Arabia.