Strategic Tech Support Account Lead (Hybrid)

SAS; Riyadh; Hybrid; SAR 240,000 - 420,000; Full time

Benefits offered by this job

Housing allowance

Schooling allowance

Medical Insurance

Life Insurance

Job summary

SAS in Saudi Arabia is seeking a Senior Technical Support Account Manager to provide post-sales support across enterprise SAS applications for strategic customers. You will act as an advocate and escalation point, coordinating with SAS divisions to ensure successful customer outcomes.

The role requires eight+ years in software support, a CS/engineering degree, fluency in English and Arabic, and strong communication and presentation skills.

Qualifications

• Eight years of software support experience.
• Bachelor’s degree required.
• Advanced English and Arabic for client interaction.
• Strong communication skills.
• Willingness to travel as needed.
• Knowledge of SAS products is a plus.

Responsibilities

• Act as a strategic technical advisor to customers across SAS support.
• Proactively communicate with customers and SAS teams during issue resolution.
• Coordinate resources and manage escalations to ensure timely responses.
• Build knowledge of SAS products and domain problems to guide mitigations.
• Identify opportunities for account expansion and service improvements.

Skills

Strategic communication

Bilingual English/Arabic

Presentation skills

Customer relationship mgmt

Problem resolution

Education

Bachelor's degree in CS/Engineering

Job description

SAS in Saudi Arabia is seeking a Senior Technical Support Account Manager to provide post-sales support across enterprise SAS applications for strategic customers. You will act as an advocate and escalation point, coordinating with SAS divisions to ensure successful customer outcomes.

The role requires eight+ years in software support, a CS/engineering degree, fluency in English and Arabic, and strong communication and presentation skills.