Senior Technical Support & Customer Success Manager

SAS Research and Developement (India) Pvt Ltd; Riyadh; On-site; SAR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Housing allowance

Schooling allowance

Medical Insurance

Life Insurance

Job summary

SAS Research and Developement (India) Pvt Ltd is seeking a Senior Technical Support Account Manager to deliver post-sales support for enterprise SAS software and solutions. You will advocate for customers, liaise across SAS divisions, and guide through the lifecycle to strengthen relationships.

You will act as a strategic technical advisor, proactively communicate with customers and SAS teams, and document all interactions while coordinating resources to resolve issues and meet business needs.

Qualifications

• Eight+ years of software support experience.
• Advanced English and Arabic for client interaction.
• Strong communication and problem-solving skills.

Responsibilities

• Act as a strategic technical advisor to customers for SAS support activities.
• Proactively communicate with customers and SAS experts during issue resolution.
• Document case details accurately in the case management system throughout the life cycle.
• Provide timely status updates for outstanding issues.
• Coordinate SAS resources to deliver support services and manage expectations.

Skills

Strategic tech advisor

Communication

Influencing

Problem resolution

Education

Bachelor's degree in CS/Engineering

Job description

SAS Research and Developement (India) Pvt Ltd is seeking a Senior Technical Support Account Manager to deliver post-sales support for enterprise SAS software and solutions. You will advocate for customers, liaise across SAS divisions, and guide through the lifecycle to strengthen relationships.

You will act as a strategic technical advisor, proactively communicate with customers and SAS teams, and document all interactions while coordinating resources to resolve issues and meet business needs.